HOMECALL

baltimore, MDMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1987

Location & Directions

Address

4701 MOUNT HOPE DRIVE, SUITE A

BALTIMORE, MD

Service Area

This agency serves patients in BALTIMORE and surrounding areas in MD.

Patient Satisfaction

2/5
Would Recommend:65%
Rate 9-10:73%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.73% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

89% improved in bathing

Based on patient outcomes

Better than average

90% improved managing meds

Based on patient outcomes

Better than average

88% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
65%
Rated 9 or 10 (Excellent)
73%
Team Gave Professional Care
81%
Team Communicated Well
81%
Discussed Medicines & Safety
83%
Completed Surveys
115
17% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.2%
Flu Vaccination Rate50.6%
Improvement in Walking/Mobility89.6%
Improvement in Bathing89.4%
Improvement in Managing Medications90.3%
Improvement in Getting In/Out of Bed91.5%
Improvement in Breathing88.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score63.7%
Health Info Transfer to Provider54.1%
Health Info Transfer to Patient97.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.3
4 reviews
Mike Keating

Mike Keating

Stay Away from these people!!!! My wife was Discharged from the hospital on the 5th with the discharge instructions indicating this company would be visiting on the 7th. It said very plainly on the instructions they would call before the visit, the 7th came and went without a call . I finally called them on the 8th and was informed they did not except our insurance would have been nice to have received a call letting us know. Had it been left up to them We would have never known that we could not expect any type of care from them Just goes to show they don't care. If a hospital give you instructions with their name on it I would strongly recommend you check immediately with them if they can fulfill the appointment. Total lack of caring on there part.

Verified Google review
jay ready

jay ready

This agency is not good , short staff. Nurse will call night before and say she’s coming, only to not show or call. Many times no one came. Not reliable. They don’t give you the respect to call and say we can’t make it today. One nurse doesn’t pay attention to what suppliers to order. Always receive wrong supplies. I’m not the one to complain or blow whistles, but they have to do better when aiding sick and disabled people. My wound matters

Verified Google review
Md Mithu

Md Mithu

No written review provided

Verified Google review
Yasmin Schorr

Yasmin Schorr

They teach you well

Verified Google review

Reviews from Google Places for HOMECALL. These are real experiences shared by families and patients.