FREDERICK HEALTH HOME CARE

frederick, MDMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1974

Key Information

Location & Directions

Address

1 FREDERICK HEALTH WAY

FREDERICK, MD

Service Area

This agency serves patients in FREDERICK and surrounding areas in MD.

Patient Satisfaction

4/5
Would Recommend:83%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.85% falls with injury

Low rate of falls with injury

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

88% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

89% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
83%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
90%
Team Communicated Well
88%
Discussed Medicines & Safety
86%
Completed Surveys
368
27% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care92.4%
Flu Vaccination Rate67.6%
Improvement in Walking/Mobility85.5%
Improvement in Bathing88.1%
Improvement in Managing Medications85.9%
Improvement in Getting In/Out of Bed92.0%
Improvement in Breathing89.0%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.8%

Lower is better

Discharge Function Score82.8%
Health Info Transfer to Provider90.7%
Health Info Transfer to Patient95.9%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
5 reviews
Alberta Boycan

Alberta Boycan

They. are. Taking. Care. Of. My. Brother. William. H. Davis

Verified Google review
John Salmon

John Salmon

Excellent service for both my parents at multiple times. Kind, caring & knowledgeable. Highly recommended.

Verified Google review
Alex Ennis

Alex Ennis

Horrible. You would do better hiring another professional agency to come out. My father had to teach the nurse how to do their job and they still get it wrong. Good thing he was always at the hospital watching what they were doing (so they wouldn’t kill my mother) so he would know what to do. Just say no to everything involved with Frederick Health!

Verified Google review
Seriously Ihatestupidppl

Seriously Ihatestupidppl

You don't deserve one star, but I had no choice. You must employ the rudest, most insensitive, laziest, ignorant, unqualified "medical personnel" in the state. Not surprising considering your hospital employs the same kind of staff. Your staff forgot to show up for appointments, didn't make phone calls, and even forgot to contact the patient for weeks at a time. We felt like we needed to start keeping an "EXCUSE LOG". ("I don't know what happened." "The paperwork must have gotten lost." "I was going to come but....." "The Intake Nurse didn't leave good instructions or history." "I've been busy. I'll get to it when I can" "You didn't say you wanted me to come back." "We don''t do that." "That's not my job. I don't know who does that in our agency." "I thought so-and-so was here/taking care of it.") They didn't follow though on promises to take care of critical issues patient needed addressed, and they didn't communicate with doctors or other agencies involved in patient's care. No one ever came to help bathe the patient or wash their hair. Family got disgusted and hired someone to come in. Staff were absentminded, confused, didn't understand their duties and why they were there, made excuses, and 2 of them out-right lied to cover their incompetence. We are still looking into how long our insurance was billed for their visits, since they only stayed about 20 minutes each time. The RN needs psychiatric help. The PT's idea of helping the patient obtain walking independence each visit was to tell them to lift each leg 10 times and walk once around the room - then she left - after 18 minutes. Your staff has mastered the craft of shoving all the responsibility, effort and blame on the patient. So what does anyone need you for? To throw away money? Upset the patient and hinder their recovery? Waste everyone's time? Pffft If you think for one second that this is just an unreasonable, disgruntled patient, think again. The other REAL PROFESSIONALS from various agencies/organizations involved in the patient's care, needs and well-being were APPALLED by your gross negligence and attitudes. We got rid of you and got another agency. They have been OUTSTANDING!!!! You could learn a lot from them. Shame on you!!!

Verified Google review
helen Miller

helen Miller

What a wonderful organization!! They were so helpful with my mother in law who is 91, when she came home from Fmh after having a stroke. The nurse was very through in answering any question we had and with her care. She was very personable, kind and caring. We thought the physical therapist and occupational therapist were awesome! We also like the aid who came in twice a week to help with my mother in laws shower. I highly recommend fmh home health services. Thank you all again for your assistance with my mother in law it made her after care go so smoothly!!

Verified Google review

Reviews from Google Places for FREDERICK HEALTH HOME CARE. These are real experiences shared by families and patients.