OVERLOOK VISITING NURSE ASSOCIATION INC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1997
Key Information
Location & Directions
Service Area
This agency serves patients in CHARLTON and surrounding areas in MA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.89% falls with injury
Low rate of falls with injury
87% improved in mobility
Based on patient outcomes
87% improved in mobility
Based on patient outcomes
90% improved in bathing
Based on patient outcomes
84% improved managing meds
Based on patient outcomes
93% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Noah Collini
They SUCK!! The nurses are unprofessional. That’s all I’m going to say.
Livia Arzuaga
My son received the worst care/treatment ever from here. First they started off nice, but it was all a facade. Shortly after came the lies they said he’d get massage therapy & he never did. One nurse arrived at my home & sat in her car watching videos. Once I started filing complaints to the head of Overlook & others. Things got worse & in retaliation the head told the nurses to only schedule my son where they could show up anytime between 12pm-2pm & they’d intentionally show up late around (3pm 3:30pm) When they’d leave they would sit in my driveway in their vehicles for an hour or longer to get paid for all those hours. When my sons visits were no longer than 10 minutes. Yet all their other clients get a specific scheduled visit none get a two hour time frame. I even had to file complaints to Medicare & Masshealth. I hate this place & I do NOT recommend it to anyone.
jimmy burgoff
It is SOOOO refreshing to deal with an organization that has only sent to my home two caring and competent Nurses, one Occupational Therapist & one Physical Therapist! After spending two weeks in the hospital, then two weeks in a Rehab where I literally was advocating for my life, due to incompetence (not abuse or neglect) 24/7, it has been a pleasure to have these kind and genuinely caring folks enter my home. They all have had two to three decades of experience in their chosen field. They didn't get their licenses through any online acreditation classes. Most of the Nurses in Rehab who got their licenses online, were devoid of basic medical knowledge, it was quite scary. The Overlook folks are truly a breathe of fresh air. As an active Freemason, I am so glad to receive such professional care which is associated with the Masonic home named, "The Overlook" located in Charlton, MA. My caregivers are through the Sunderland office, because I live in Belchertown.
Sarah
My home care, compared to multiple different agencies has been unbelievable! I feel cared for, they look after you in such a respectable and professional yet loving way, I am so grateful for my care team!!
Thomas Bruce
I have had overlook twice first in 2016 and my experience was a 5 and a few weeks ago I made the worst decision ever and asked for you guy's my nurse was the worst I have ever had I had 3 different vna nurses all but my case managers were great hope you actually read these comments because I know some of them wrote comments to you I do not feel safe and there is one person to blame.
Reviews from Google Places for OVERLOOK VISITING NURSE ASSOCIATION INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov