CARETENDERS
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2014
Key Information
Location & Directions
Service Area
This agency serves patients in HOLYOKE and surrounding areas in MA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.76% falls with injury
Low rate of falls with injury
91% improved in mobility
Based on patient outcomes
91% improved in mobility
Based on patient outcomes
94% improved in bathing
Based on patient outcomes
96% improved managing meds
Based on patient outcomes
92% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Anthony Curto
Terrible. Saw a PT who was 15.minutes late came in took vitals and wrote down all my meds. Left after that. When I asked about schedule for therapy was told I would hear back. I had to call them 3days later and asked what was going.on.after a run around .I got a call back saying they were waiting to hear from my insurance company about getting paid. So much for putting people 1st. The whole think is joke. Terrible customer service . 1 star is to much but won't let.me give.them a negative
James Rossmeisl
I am truly blown away by the professionalism, efficiency, and quality of care that Caretenders has provided for my wife. Any questions we’ve had were answered, exercises were clearly explained and demonstrated and I do not have enough words to describe how happy we are with their service. Physical therapy services and nursing for home care were outstanding and we worked with a fine gentleman named Brian who was unbelievably kind, considerate, and truly took his time to assist my wife with all of her needs and concerns. The other excellent clinicians also included Ali, Matt, Maragaret, and Anne Marie. Anne Marie really helped us sort the medications and kept my wife out of the hospital. Cannot go wrong with going with Caretenders!
Carolyn Zimmerman
After a bout of ketoacidosis that landed me in the hospital I was lucky enough to have care tenders when I came home to help me recover with physical therapy and a nurse who came in checked my blood sugars and made sure I was eating properly. Everyone that I have dealt with has been very kind and sweet and helpful in answering any questions I had and helping me to find other services like a housekeeper and such. It was very comforting knowing that I had good people that I could call on if I needed to. I didn't need to but just knowing they were there was very helpful and building my confidence to care for myself. Thank you caretenders for all you did.
Nancy Piccin
Caretenders provided my elderly mom with multiple services over her final years as she became more frail and needed more help. Not only did they do their jobs as care providers, but they got to know my Mom well enough to alert me when she didn't seem like herself. I am very grateful for their care.
Reviews from Google Places for CARETENDERS. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(413) 592-1762Years in Operation
12
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov