RELIEF HOME HEALTH SERVICES, INC

hyannis, MAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2010

Key Information

Years in Operation

16

Location & Directions

Address

35 WINTER STREET SUITE 301

HYANNIS, MA

Service Area

This agency serves patients in HYANNIS and surrounding areas in MA.

Patient Satisfaction

4/5
Would Recommend:85%
Rate 9-10:94%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.88% falls with injury

Low rate of falls with injury

Better than average

77% improved in bathing

Based on patient outcomes

Better than average

94% timely care start

Care started promptly after referral

Better than average

52% improved in mobility

Based on patient outcomes

52% improved in mobility

Based on patient outcomes

54% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
85%
Rated 9 or 10 (Excellent)
94%
Team Gave Professional Care
94%
Team Communicated Well
81%
Discussed Medicines & Safety
83%
Completed Surveys
225
25% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care93.5%
Flu Vaccination Rate20.7%
Improvement in Walking/Mobility51.8%
Improvement in Bathing77.3%
Improvement in Managing Medications54.0%
Improvement in Getting In/Out of Bed50.0%
Improvement in Breathing52.7%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score92.5%
Health Info Transfer to Provider96.0%
Health Info Transfer to Patient94.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.5
11 reviews
Nunya. Nunya beeswax.

Nunya. Nunya beeswax.

Zero professionalism. Broke the Hippocrates oath. The nurses showed up on time but switched nurses every single visit. The director of the program dropped me as a patient because “it is too hard to coordinate” as she said. An absolute joke. Every single time I spoke with a nurse to make an appt, I literally replied “yes I am available” and apparently that is too much for them to handle, so I was left high and dry by “Relief”. I would absolutely not recommend them to anyone, because they are liable to drop you on a dime because they feel like it, out of nowhere. Left me without a means to have my medication shots administered.

Verified Google review
Alyx Stande

Alyx Stande

All of the nurses here are great. But the one who's been there for me through everything, gone above beyond his call of duty is Nurse Mike N. He's been there for me every step of my journey including working closely with my surgeons to keep me alive. He always keeps my spirits up, never lets me feel sick or like anything was wrong with me. He wants to see his patients win and he brings that energy to my house everday. He's always there when I need him. Especially during the harder times when any other nurse would have given up, He is always there. He is the superstar of my support team.

Verified Google review
Crafty Cape Codder

Crafty Cape Codder

Jess is caring and reliable. She has managed my medication for some time and keeps track of my doses and refills. If you have a question and send her a text - she is very responsive. With Relief Home Health Services you know someone is looking out for you. Thank you!

Verified Google review
Julie Grogan

Julie Grogan

Relief Home Health Services is really a great company. Their staff are all very nice and caring people.

Verified Google review
Alicia Barboza

Alicia Barboza

I had a nurse for about 3years from Relief RN that I would see once a week for a majority of the time. She would come and help me with my medications by putting them into daily planners. She would check my vitals and help me with ALL of my medicals issues. I trusted her from the first day with my care and I am so glad that I got to have such an amazing experience with ALL of the care that I received while with Relief RN, from nursing, to Occupational Therapy and Physical Therapy. I would rate them 10* if I could. I thank you all from the bottom of my heart. Especially Jess, who made my life so much better in my time spent in her care.

Verified Google review

Reviews from Google Places for RELIEF HOME HEALTH SERVICES, INC. These are real experiences shared by families and patients.