LEGACY LIFECARE VISITING NURSE AGENCY - WEST
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1994
Key Information
Phone
(413) 567-6211Years in Operation
32
Location & Directions
Service Area
This agency serves patients in LONGMEADOW and surrounding areas in MA.
Quality Highlights
Based on CMS quality data
1.61% falls with injury
Low rate of falls with injury
85% improved managing meds
Based on patient outcomes
82% improved in breathing
Based on patient outcomes
100% timely care start
Care started promptly after referral
74% improved in mobility
Based on patient outcomes
74% improved in mobility
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Occupational Therapy
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Mary Edington
My mother in law’s nurse, physical therapist and occupational therapist went above and beyond. We highly recommend Legacy and thank them for all their help.
SR S
Our family member received exceptional care from Legacy Lifecare Hospice. Staff (nurses, chaplain) were attentive, communicative and compassionate before, during and after our loved ones' passing. We were confident that our family member received the absolute best care.
Katie Murphy
We couldn't have asked for a better company and especially our nurse. Our nurse always went above and beyond for our loved one. If we needed something we got it, if we had a question it was answered, the service provided was excellent. Not sure about the other two reviews, not our experience at all.
jodi holda
We had pretty good luck with the home care aspect and now we have an excellent nurse. Our issue is with the hospice aspect of this agency. After only 6 days of having an almost militant hospice nurse through this agency, we cancelled hospice services and decided to go back to home health. This was 3 weeks ago. I just found out this morning, when I tried to pick up medications for my father that hospice NEVER sent any documentation into the insurance company stating that we had cancelled hospice. Now some of his meds will not be covered until I can straighten out this mess! I spent 5 hours on the phone today with my dad's insurance company, trying to take care of this! RIDICULOUS!!!!!
William
Please DO NOT USE THIS COMPANY!!!!!!! I EMPLORE YOU !!!!!! USE ANY OTHER COMPANY!!!!!
Reviews from Google Places for LEGACY LIFECARE VISITING NURSE AGENCY - WEST. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(413) 567-6211Years in Operation
32
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov