ALTERNATIVE HOME HEALTH CARE, LLC

methuen, MAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2011

Key Information

Location & Directions

Address

160 MERRIMACK STREET, SUITE 1

METHUEN, MA

Service Area

This agency serves patients in METHUEN and surrounding areas in MA.

Patient Satisfaction

1/5
Would Recommend:64%
Rate 9-10:67%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.4% falls with injury

Low rate of falls with injury

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

100% improved in bathing

Based on patient outcomes

Better than average

99% improved managing meds

Based on patient outcomes

Better than average

96% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
64%
Rated 9 or 10 (Excellent)
67%
Team Gave Professional Care
78%
Team Communicated Well
75%
Discussed Medicines & Safety
69%
Completed Surveys
154
9% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.1%
Flu Vaccination Rate84.9%
Improvement in Walking/Mobility97.9%
Improvement in Bathing100.0%
Improvement in Managing Medications99.2%
Improvement in Getting In/Out of Bed94.5%
Improvement in Breathing96.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.4%

Lower is better

Discharge Function Score92.0%
Health Info Transfer to Provider99.3%
Health Info Transfer to Patient98.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.2
70 reviews
Carl Proia

Carl Proia

I would like to share my thoughts on Jane mazerall. She's a very good listener, and she always has answered my questions with the utmost thoughtfulness, and she is very good at her job, I would Recommend her to anyone. Thank you.

Verified Google review
Farzaneh Mirzazadeh

Farzaneh Mirzazadeh

Extremely unreliable for elderly home visits. They frequently miss scheduled appointments without any notice and rarely return calls. The elderly are left waiting from early morning, hoping someone might eventually show up to administer a critical medication that’s supposed to be given every morning.

Verified Google review
Pauline Mcguane

Pauline Mcguane

Horrible time management. Brow beating to schedule appointments. The first nurse was incompetent. Checked lungs and said they were clear. That evening rushed to the hospital with pneumonia. Her response was, "That's weird." Her braids were all over her face and his face. The second nurse, nice, but just showed up on Monday... no call. Then she told us she will come Monday's, Wednesdays and Fridays. "but had no idea what time". Frank tires easily and has doctor follow-up appointments and they still insist on scheduling an appointment. O.T. and P.T. are great. OT evaluation was outstanding. Forcing 6 patients a day is not my problem. I would not recommend your agency to anyone.

Verified Google review
Gen X

Gen X

First time using this company was a good experience, but perhaps the management changed. I personally spoke with the manager to arrange home health care for my mother. Initially, she was being belligerent about not providing the service without a prescription for both nursing and OT. After arguing this point, I told her to contact the surgeons office for the additional prescription they needed. One day later, she assured me she had everything she needed to proceed. Fast forward a few weeks in anticipation of the first appointment and no one calls or shows up. My mother called the office and they said they had no prescription for a home nurse. It's hopeless to argue with incompetent representatives. I asked my mother to cancel all requests, we'll be looking elsewhere for real care.

Verified Google review
AmyBeth Stephens

AmyBeth Stephens

Nancy our nurse was amazing! She made us feel so comfortable during our visit. She was thorough with her examination of our son and also made sure to check in with us on how we were doing. We felt such peace of mind with each visit knowing our baby was in good hands. I highly recommend this company.

Verified Google review

Reviews from Google Places for ALTERNATIVE HOME HEALTH CARE, LLC. These are real experiences shared by families and patients.