COMPLETE VNA

milford, MAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2015

Key Information

Years in Operation

11

Location & Directions

Address

89 MAIN STREET, SUITE 203

MILFORD, MA

Service Area

This agency serves patients in MILFORD and surrounding areas in MA.

Quality Highlights

Based on CMS quality data

0% falls with injury

No patients experienced falls with major injury

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

86% improved in bathing

Based on patient outcomes

Better than average

81% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Rated 9 or 10 (Excellent)
12%
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.9%
Flu Vaccination Rate81.4%
Improvement in Walking/Mobility84.0%
Improvement in Bathing85.8%
Improvement in Managing Medications80.5%
Improvement in Getting In/Out of Bed91.3%
Improvement in Breathing94.8%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.0%

Lower is better

Discharge Function Score82.0%
Health Info Transfer to Provider98.4%
Health Info Transfer to Patient97.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
5 reviews
Janeen Rice

Janeen Rice

No written review provided

Verified Google review
Sherry Johnson

Sherry Johnson

They are wonderful! Physical therapist Andy is outstanding! He has been working with my 93 year old mom for just a short time and she’s already showing progress The nurses are really great too! I would highly recommend them. They are outstanding!!

Verified Google review
Kristin Mark

Kristin Mark

Tanya took wonderful care of my mother in-law after she had taken a fall. She was very attentive and patient as she slowly adapted to living back in her house. I would highly recommend this agency to anyone.

Verified Google review
Lacy McInturff

Lacy McInturff

I have been using Complete VNA for the past year. I had the pleasure of meeting Shannon. She has been so helpful for not just myself but for my family as well through these very stressful times.We are very thankful for getting connected to this company and everyone we have met.

Verified Google review
bethp3904

bethp3904

This company was supposed to provide care for my mom after she was in rehab for a week. They called saying they'd be there between 2:30 and 3:00 pm. It's now almost 3:30 and no sign of them. I understand that things happen and people run late, but this is a healthcare company and people depend on their services, a phone call would be appropriate. They will not be providing care for my mom, they are not dependable. At 4:00 pm they called from another town, when I asked the caregiver why she wasn't here between 2:30 and 3:00 she said traffic. I said you could have called, lousy company

Verified Google review

Reviews from Google Places for COMPLETE VNA. These are real experiences shared by families and patients.