CARETENDERS

needham heights, MAMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1992

Location & Directions

Address

200 RESERVOIR STREET, SUITE 309

NEEDHAM HEIGHTS, MA

Service Area

This agency serves patients in NEEDHAM HEIGHTS and surrounding areas in MA.

Patient Satisfaction

3/5
Would Recommend:77%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.89% falls with injury

Low rate of falls with injury

Better than average

93% improved in mobility

Based on patient outcomes

Better than average

93% improved in mobility

Based on patient outcomes

Better than average

94% improved in bathing

Based on patient outcomes

Better than average

99% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
77%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
88%
Team Communicated Well
85%
Discussed Medicines & Safety
82%
Completed Surveys
1643
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.9%
Flu Vaccination Rate67.4%
Improvement in Walking/Mobility93.4%
Improvement in Bathing93.8%
Improvement in Managing Medications99.2%
Improvement in Getting In/Out of Bed93.5%
Improvement in Breathing92.8%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score72.2%
Health Info Transfer to Provider69.1%
Health Info Transfer to Patient87.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.8
16 reviews
Jenny Olsen

Jenny Olsen

Debbie Murray is the best!!! Knowledgeable, attentive, punctual, friendly, and much more. Thank you.!

Verified Google review
Annette Hannon

Annette Hannon

I was sorely disappointed with this company. My husband was in the cardiac care unit sedated for 5 weeks with multiple surgeries, leaving only his left arm to ambulate while right arm in a sling and muscle weakness. He needed PT at least twice a week. He was discharged from Spaulding, with those recommendations , on July 6th, and only once did PT come out just for an intake, so no PT for over a week!! I was left with trying to do it myself with him . The nurse showed up with no thermometer or dressing materials Maureen the second nurse who came as with Haleigh,the OT therapist were great.But as far as PT, it was an unpleasant experience. As a nurse, I can say without a doubt, do NOT hire this company, you will be discouraged / frustrated and Jennie the nurse who answered concerns was useless.

Verified Google review
Helene Greenberg

Helene Greenberg

I used CARETenders after hip replacement and most recently for knee replacement. The PTs are so knowledgeable and professional. I always felt motivated and well taken care of by Debbie M. I liked that she was ‘my’ person every visit and she was always on time.

Verified Google review
Bernice Bradin

Bernice Bradin

Deborah Murray is exceptional. She has an uncanny ability to know how far she can push me to get the best results. She can be tough but is always kind and caring. I always request that she be assigned to my case; I have had the pleasure of working with her for three different joint replacements.

Verified Google review
Sharon Stark

Sharon Stark

I have had a super experience with Debbie! She's very motivating and really listens to my concerns. I'm extremely pleased with the progress I have made, all thanks to Debbie and Caretenders. I will definitely request Debbie if the need arises. Ten stars!

Verified Google review

Reviews from Google Places for CARETENDERS. These are real experiences shared by families and patients.