VNA & HOSPICE OF COOLEY DICKINSON
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1966
Key Information
Location & Directions
Service Area
This agency serves patients in NORTHAMPTON and surrounding areas in MA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.96% falls with injury
Low rate of falls with injury
87% improved in mobility
Based on patient outcomes
87% improved in mobility
Based on patient outcomes
88% improved in bathing
Based on patient outcomes
82% improved managing meds
Based on patient outcomes
90% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Sheila Anderson
I've been waiting for over two weeks for VNA services after being discharged from the hospital. They said they called me with my new cell number, but I never got any calls. What's weird is that I registered today at Patient Gateway and they updated my new cell phone number. Is Cooley Dick and Patient Gateway the same?
David Howard
A lady who does the scheduling actually will gaslight me and I then don’t receive the services ordered. I find this behavior abusive and it left me neglected.
John Rella
They don't keep their patients for along time, They told me I am not entitled to long range services because I am not home bound. But Medicare defines home bound as if you are using a walker and have no way to get around accept using a van that services the disabled they are considered home bound This is who I am. So why did they drop me as their patient. I am 72 yrs. old been on Social Security Disability since 2009. Why don't they follow what Medicare guidelines state what home bound is. Instead they define home bound as bed ridden.... you can't leave your place where you live. This is not home bound..... Somebody needs to stop this practice from happening,,,,, Sincerely Yours, John Rella
Ana Caban
Cooley Dickenson VNA & Hospice is AMAZING! In the fall of 2022 Cooley Dickenson VNA & Hospice provided services to my 91-year old mother in her home in Amherst. They were so helpful in giving her the care that she needed. Her health improved and she no longer needed their services (for a few months). In April 2023 it became evident that she, again, needed additional attention. She was now living in an assisted living facility in Leeds, MA, and it was time for more help as her heath took a turn for the worse. Cooley Dickenson VNA & Hospice was quick to provide her with a hospital bed, oxygen and other resources right in her apartment. Over the following 3 weeks, until she passed away, the service and care that she received was outstanding. I was particularly impressed with how seamlessly the VNA staff collaborated with the assisted living staff. At no point was there any confusion about who was to be doing something. It was remarkable and made for a wonderful experience during the last days of my mother's life. I was able to be by her side and support her transition to the next life, with the guidance of both the VNA staff and the assisted living staff. I would not have wanted it any other way. Thank you Cooley Dickenson VNA & Hospice for such an amazing and beautiful experience during the final days of my beloved mother's life. You are truly the BEST!
Reviews from Google Places for VNA & HOSPICE OF COOLEY DICKINSON. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov