RMG HOME CARE INC

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Cathryn White

Posting this based on my partners experiences thus far. When looking for a new primary care as her previous doctor retired, she was recommended this practice by her insurance company. Since then, it's been an absolute nightmare. Starting off with the intake paperwork before even scheduling an appointment, the forms were not fillable or accessible, and were word documents. They were also filled with someone's else's complete medical history and PII. She alerted the office to this immediately,though looking now this should have been a sign to RUN. She submitted the paperwork and was set up with a provider and an appointment was made. She went to the appointment and had a good report going with the doctor. My partner has prescriptions ordered through our local CVS, and was immediately hit with delays as the office would not respond to any attempts at the pharmacy to get clarification. My partner went 2 weeks without necessary medication as a result of this. And it took an attempt to reach out to her doctor through SOCIAL MEDIA to get a response. Two weeks ago she had a scheduled appointment to follow up on the aforementioned medications, and upon confirming the appointment, arrived, and the office was entirely closed, no messaging was sent, no phone calls were answered, and to this day, she has not been able to contact a single member of the office, her provider, or anyone associated with the practice. She has now had to go through CVS and the insurance company asking them to contact this practice just to get any sort of response back. She's also unable to get any of the aforementioned medication that now needs to be refilled. Do not use this practice. I know primary care providers are in high demand and short supply, but this is not the care anyone deserves. Stay away.

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Anthony Rivera

New patient. Do not Recommend. In the short time i have been a patient here they have: 1. set up my information from my new patient packet into a different patients portal with the same name. I therefore got messages confirming this other patients appointments thinking they were my own. 2. Been sent for labs at baystate...only for them to not remember ort know where they referred me to get said labs. They proceeded to search St. Vincent and take weeks to get my labs results during a loss of communication. 3. Since the results were found, more than 3-4 weeks ago at this point...there still has been no follow up about these labs or results from the labs with the primary care doctor. 4. I have called over a week ago for a medication refill...which you can only leave a message for a refill on their answering machine. I have not gotten a call back regarding my refill since last week...and no signs that it was sent it to my pharmacy yet. Just placed another call today. Can't seem to get through to the office and if you do they are always new people manning the phones who take a message and never get back to you. I have no good way to get my medication, still no follow up on results from labs and tests from over 2 months ago and zero follow up ever. I will be leaving work early today to get back home and make it to the office to try to request medication or lab follow ups in person. Wish me luck

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Ryan Btown

Worst doctors office I’ve ever seen in over 30 years. No one answers the phone, ever. Prescription refill requests are ignored. They have an ancient/almost non-existent online patient portal and in the office- there is no provacy during your appointment since their walls are made of paper and you can hear every single thing being said in the other rooms. All around 0 stars. This office should be shut down permanently.

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Becca Pope

I absolutely love everything about this place! Dr Sara Galant is the best and Kate is super amazing!! They not only listen but they care! Best facility I have ever experienced ❤️❤️❤️

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Willie Hargrove

They have great activities for the clients, they supply medical assistance. The down fall of this facility is the transportation! They have a fleet of buses but only 3 are usable and those 3 buses are in need of inspections. They have exhaust problems wheels shaking brakes not working. They should address these issues seeing they are transporting the handicap and elderly.