INTERNATIONAL HEALTH SOLUTIONS

springfield, MAMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2003

Key Information

Years in Operation

23

Location & Directions

Address

795 WORCESTER ST

SPRINGFIELD, MA

Service Area

This agency serves patients in SPRINGFIELD and surrounding areas in MA.

Patient Satisfaction

4/5
Would Recommend:81%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.16% falls with injury

Low rate of falls with injury

Better than average

75% improved managing meds

Based on patient outcomes

Better than average

80% improved in breathing

Based on patient outcomes

Better than average

100% timely care start

Care started promptly after referral

Better than average

73% improved in mobility

Based on patient outcomes

73% improved in mobility

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
81%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
92%
Team Communicated Well
89%
Discussed Medicines & Safety
81%
Completed Surveys
78
11% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.8%
Flu Vaccination Rate82.8%
Improvement in Walking/Mobility73.5%
Improvement in Bathing73.8%
Improvement in Managing Medications75.5%
Improvement in Getting In/Out of Bed60.9%
Improvement in Breathing79.7%
Pressure Ulcer Rate0.6%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score48.4%
Health Info Transfer to Provider93.3%
Health Info Transfer to Patient96.4%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
17 reviews
crystcey gonzalez

crystcey gonzalez

Worst run company. Horrible communication. First any interaction with the coordinator Vera was initiated from my end. They randomly changed my worker and no one informed me. Then they didn’t tell my current worker and me what days are off and found out she wasn’t supposed to work Christmas Eve and New Year’s Eve until after she worked Christmas Eve and a few hours before she was supposed to come in New Year’s Eve.

Verified Google review
Tricia

Tricia

my worker comes 2 times a week but paid for 7! anytime I need her after Tuesday she is unavailable to me and I need someone who is going to help me no matter what day it is. when I ask her for help Thursday or Friday it's a fight that I always lose. will be calling tomorrow to get someone that will do their job.

Verified Google review
yana vorobey

yana vorobey

My grandmother has been going here for almost two years now and this is the best office we’ve been to. The staff is very welcoming and are always going above and beyond to help my grandmother with her health needs. I definitely recommend this program.

Verified Google review
Mark G

Mark G

My aunt has received services from International Health Services for years and they have been exceptionally caring to her health needs but also, just as important, her social and daily needs as well. The staff here is very professional and I would highly recommend this program.

Verified Google review
Lyuda Shut

Lyuda Shut

My parents are receiving services from international health for more than 10 years. The company is always available for help. Satisfy with services. Recommending. God bless.

Verified Google review

Reviews from Google Places for INTERNATIONAL HEALTH SOLUTIONS. These are real experiences shared by families and patients.