EXCEL HOME CARE SERVICES INC
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2007
Key Information
Location & Directions
Service Area
This agency serves patients in WILBRAHAM and surrounding areas in MA.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
3.35% falls with injury
Low rate of falls with injury
93% improved in mobility
Based on patient outcomes
93% improved in mobility
Based on patient outcomes
100% improved in bathing
Based on patient outcomes
90% improved managing meds
Based on patient outcomes
99% timely care start
Care started promptly after referral
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Physical Therapy
Occupational Therapy
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
megan sicard
Michelle was the best at teaching and everything fun and easy to learn!!
Denise- Marie
Please exercise caution. While they assert the capability to handle a broad range of tasks, their actual scheduling performance typically encompasses only one or two items. Furthermore, should your loved one be experiencing a urinary tract infection and has not yet been medically evaluated due to appointment availability, they may discontinue services if any challenging behavior is observed, even if you explain that such behavior is atypical and is being addressed through medical consultation. Urinary tract infections are common trigger for sudden behavioral changes in seniors with some studies indicating the account for up to 15.4% of delirium cases which can manifest as agitation and combative behavior. As healthcare professionals, the nurse should have followed up with the physician to ensure the UTI test was conducted. This action was not taken on day 1. Therefore, what is the purpose of having a nurse? Instead, they applied a label and made claims without factual basis or proper knowledge. Furthermore, Occupational Therapists, Physical Therapists, and Registered Nurses are not authorized to make a formal medical diagnosis. Please ensure that closing documentation and service dates are thoroughly reviewed to prevent overbilling of your insurance provider.. Nurses, OT, PT are not obligated to accept cases if they deem the situation unsafe. Therefore, the nurse should have conducted a follow-up during the initial visit to expedite a UTI test, thereby preventing service cancellation. However, it appears they are not concerned about this, as they stated they have a lot of request and can easily acquire another patient. This situation shows they do not act in the patient's best interest.
Patricia Naughton
Hope my issues with Excel get resolved by Monday. Between Excel and Comfort they have dropped the ball more then once.
james gumbleton
Would give more stars if I could! James G, RN
Lisa Chapline
During a difficult time for our family, Nicole was very helpful, knowledgeable, and talked us through the process. It was nice having someone to help guide us. The field clinicians who came out were very nice too.
Reviews from Google Places for EXCEL HOME CARE SERVICES INC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov