LOYAL HOME CARE SERVICES
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 2012
Key Information
Location & Directions
Service Area
This agency serves patients in WORCESTER and surrounding areas in MA.
Quality Highlights
Based on CMS quality data
1.63% falls with injury
Low rate of falls with injury
90% improved in mobility
Based on patient outcomes
90% improved in mobility
Based on patient outcomes
93% improved in bathing
Based on patient outcomes
85% improved managing meds
Based on patient outcomes
78% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Gina Gomes
I am supposed to have home health care daily for four hours per day, and I’ve been left without care for days at a time. I am a paraplegic bedbound patient and I am completely relying on the care of others however they act as if I can do things on my own on the weekends. As my Monday through Friday Aide is the only one who shows up consistently. Every weekend I have to worry if I’m going to be cared for or not. And then when you call to find out if there is coverage they don’t pick up the phone or they send you a call right to voicemail and they don’t call you back to let you know what is going on. Meanwhile I sit for hours without food or drink and sometimes in a soiled brief. This is the most disgraceful company I have ever come in contact with they have no regard for their patients . Putting them out of business would be a pleasure and a service to the community at large.The only reason why they have one star is because I had to put something up there to get this review. Now that I have posted this review they have retaliated with a review they said that I repeatedly asked the HHA’s to walk my dog this is a lie, I asked one HHA to walk my dog and she did not have a problem with it. The other HHA’s volunteered. I do not just allow anyone to walk my dog, I would have just called my mother and she would’ve come over to take him out. Do you have your thing is they never provided English-speaking HHA’s. Every weekend they sent Spanish-speaking HHA’s and they never offered translation services. One weekend I use Google translate and it was awful things didn’t get done and she couldn’tunderstand half of what I was telling her to do so things were left undone and they were done incorrectly. This company is a joke. If you love your loved ones you will go to another company plain and simple. Thank you for your time in reading my review.
Nadia Zaykovskaya
Definitely recommend this Home Care Agency. Very attentive and caring. I wouldn’t trust any other agency with my loved ones!
Kazafka20
Loyal Home Care Services is by far the best Home Care Agency!!! Highly recommend for the care of your loved ones!
Barbara Bryant
Actually they don't even deserve one star they are the worst company that I have ever come in contact with I have a Paraplegic bedbound daughter and his company for the past three weekends has left her with no care or with two hours care in the morning right now as I'm writing this she has yet to eat dinner she's sitting in the soiled pants and no one is answering their phone the phones go straight to voicemail and I have yet to get a call back this company is a joke I've already filed numerous reports and I'm waiting for the outcomes
Victoria Tavarez
The best company and the best service. !!
Reviews from Google Places for LOYAL HOME CARE SERVICES. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov