HEARTLAND HOME HEALTH (ANN ARBOR)

ann arbor, MIMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1997

Key Information

Years in Operation

29

Location & Directions

Address

1300 ESIENHOWER PLACE, SUITE 1390

ANN ARBOR, MI

Service Area

This agency serves patients in ANN ARBOR and surrounding areas in MI.

Patient Satisfaction

5/5
Would Recommend:86%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.75% falls with injury

Low rate of falls with injury

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

85% improved managing meds

Based on patient outcomes

Better than average

88% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
86%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
95%
Team Communicated Well
87%
Discussed Medicines & Safety
89%
Completed Surveys
50
27% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.6%
Flu Vaccination Rate84.6%
Improvement in Walking/Mobility94.3%
Improvement in Bathing90.9%
Improvement in Managing Medications85.3%
Improvement in Getting In/Out of Bed90.7%
Improvement in Breathing88.5%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.8%

Lower is better

Discharge Function Score70.7%
Health Info Transfer to Provider97.1%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.6
22 reviews
Jennifer Parker

Jennifer Parker

⭐️⭐️⭐️⭐️⭐️ Heartland Hospice is truly amazing. Their team goes above and beyond to provide compassionate, dignified, and loving care—not only to their patients, but to families as well. Every staff member shows genuine kindness, patience, and professionalism during some of the most difficult moments. We are incredibly grateful for the comfort, support, and peace they provide. They provided exceptional care to my residents at the Willows at Howell. I highly recommend Heartland Hospice to anyone in need of hospice care. Thank you!

Verified Google review
Alysse Davis

Alysse Davis

Crystal Hughes is so good at what she does and she takes her job serious. She visits us at Brookhaven Manor on a regular basis to see if we know of any residents needing their services at Heartland Hospice. She also comes with a friendly smile and great personality.

Verified Google review
Roberta Price

Roberta Price

Heartland hospice has provided my mother with very good nurses, a very compassionate social worker, Patti, and very caring and effective Massage therapist Diana. We have learned to know the home aide, Susie, best of all, because of her regular visits. She is professional, very understanding of the needs of her patient, works well with Mom's caregivers and she is punctual, and flexible. The reception staff at Heartland have worked hard to communicate well even under difficult circumstances when their office was closed.

Verified Google review
Cindy Baetz

Cindy Baetz

Heartland Hospice has been so good to my mother and to me. Nurse Maxine and aide Sue have been very attentive to all of mom’s needs and make sure that all medications, supplies, and equipment are at my fingertips when I need them. And they’re always just a phone call away. Thank you Maxine and Sue!

Verified Google review
Judie Dioszegi

Judie Dioszegi

Heartland has been very good. The aids and nurses have treated my husband with care. He has a massage therapist, Ferrari Bomia that my husband truly enjoys. He said that guy is the best. Thank you to everyone at Heartland Hospice.

Verified Google review

Reviews from Google Places for HEARTLAND HOME HEALTH (ANN ARBOR). These are real experiences shared by families and patients.