MEMORIAL HEALTHCARE

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nicki davarn

Let me start with the positive feedback. Day shift staff in the ER was wonderful to my mother while she was there with pneumonia. The respiratory therapist were wonderful, yet over worked. My mom was STRUGGLING to breathe and needed a breathing treatment. Only the RT can do those and that seems like a flawed system. Imagine using your accessory muscles to breathe for 30 minutes while you wait for the RT to come do a treatment. Cruel and unusual punishment. Let's get to the REAL bad stuff. Night shift. WOW. No compassion for anyone. There was a very sweet elderly woman in the room across from my mother's. She didnt know how to use her call button so she resorted to yelling for help. Multiple staff walked by her room and never addressed her. At one point a staff member went in there when she was yelling, looked at her and turned around and walked out. So I went over and pushed the button for the poor woman. When the staff came to answer the light they were very rude to this woman. One of them asked her question about her health. She said "what?" The staff member said "nothing" and walked out without the answers. Didn't make me feel comfortable leaving my mom in their care and turns out I was right to feel anxious. When the day shift staff came in the next morning my mother was struggling to breathe to the point she needed a BIPAP and her IV was out of her arm and running onto the floor. If you are ever having an emergency you should consider going elsewhere as the night staff will not treat you the way you deserve to be treated.

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Jennifer Kalacanic

I don’t know why their are so many poor reviews on here, other than people not understanding since COVID nurses are burned out and overworked. Perhaps be more compassionate as a patient and person towards our professionals. Did you know they are expected to work sometimes 24 hour shifts, away from their families and often without time to even eat or pee! I had surgery yesterday with Dr. Fry of the OBGYN group there for the removal of my ovary. Dr Fry was compassionate and took great care of myself and my family. My surgery ended up being more challenging than he expected, as I had a ton of scar tissue. Even so, he still made it work by finding an alternative way to continue to operate. The nurses were wonderful. All were very professional and compassionate. The nurse that did my IV was great! It didn’t even leave a bruise!!! The anesthesiologist and medical student that assisted were both kind and supportive (I mean who doesn’t love those guys!)

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Paula Kane- Hatch

Dr Rose Marie Walch, is my MS Nuerologist. I had an excellent experience with my neurologist. From the moment I walked in, I felt heard, respected, and genuinely cared for. Dr. Walch , & Regan took the time to listen to my concerns, explain my condition in a clear and reassuring way, and create a treatment plan that truly is taylored to my needs. Fromt dest to blood draw techs are very attentive. She is compassiate, & her professionalism, and deep expertise made an impact & a peace of mind for my care. I am incredibly grateful for the care I received and would highly recommend my my team to anyone looking for a knowledgeable & compassionate neurologist. God Bless, Paula Hatch

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Erin Bronson

I was in a car accident this morning and my knee was injured, so I was taken by ambulance (thank you Abby for being so wonderful) to the ER. Everyone was top shelf. Luke at the front desk, Holli with intake, my nurse, Gabby the radiologist, the guys who fitted my knee brace, and the gals who wheeled me around were just fantastic. The Dr I saw, Adam Focht, was one of the nicest, most knowledgeable PA’s I have ever met. His bedside manner was extraordinary and I hope his bosses realize what a gem he is!! I was in and out in less than 2 hours, and I felt so lucky to have such a great team taking care of me. They really set me at ease during a scary situation. The facility was impeccably clean and tidy as well, which shows a level of high quality. I would never hesitate to return there. My sincere thanks to the team for their support, compassion, and professionalism.

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Miranda Scully

I would give this Emergency Dept ZERO stars if I could. I urge you to think twice before coming here, I promise you it’s worth the drive to somewhere else. I recently moved into the area where this is the closest Hospital to me. Friday morning my son woke up in extreme pain and with a high fever. I took him to his primary care in Burton and they ran Covid/Flu and strep tests that were negative. We were sent home with pain and fever management. Early Sunday morning he still was set with a very high fever and complaining that the medicine wasn't helping any longer. So seeing my baby in pain and unable to remedy it I decide to take my first trip to this hospital to make sure he doesn’t have any infections that need to be treated as he has asthma. (Remember this) Regardless of how I was greeted, the was almost no compassion behind anyone except patient intake. Once I’ve explained to everyone in detail what was going on it still seemed like no one cared. They weighed him there and before intake was done the physician came in and wanted to see him there (as to not waste a room I guess?) the intake guy says no I am giving him a room and we proceed to the room. The doctor came in sometime later and looked at his throat and listened to his lungs to which he said was fine. That was it. I had to volunteer all information to him. He was very clear that he had decided my son was not “sick enough” to be in ER and to keep doing pain management at home. He didn’t order urine sample, or bloods/labs. He didn’t even look at his skin or press his belly with a fever of 103. Was told to follow up with primary care doc in 2-3 days. Well I DID. 2 days later he still had a fever. He has PNEUMONIA OF HIS RIGHT LUNG. He needed antibiotics like I suspected. I had to beg them to give him Motrin for his fever. It’s obvious he was in pain. He vomited the meds up while the nurse was in the room and HE WALKED OUT. I left this ER in tears and incredibly disappointed in the care received. DO NOT TAKE YOUR CHILDREN HERE.