CENTERWELL HOME HEALTH

portage, MIMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1981

Location & Directions

Address

5148 LOVERS LANE, STE 210

PORTAGE, MI

Service Area

This agency serves patients in PORTAGE and surrounding areas in MI.

Patient Satisfaction

4/5
Would Recommend:75%
Rate 9-10:88%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.54% falls with injury

Low rate of falls with injury

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

97% improved in bathing

Based on patient outcomes

Better than average

98% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
75%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
90%
Team Communicated Well
91%
Discussed Medicines & Safety
82%
Completed Surveys
234
29% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate77.5%
Improvement in Walking/Mobility97.6%
Improvement in Bathing96.6%
Improvement in Managing Medications97.5%
Improvement in Getting In/Out of Bed97.0%
Improvement in Breathing93.1%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.5%

Lower is better

Discharge Function Score67.3%
Health Info Transfer to Provider84.6%
Health Info Transfer to Patient95.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.4
17 reviews
Susan Vanavery

Susan Vanavery

From day one I was treated with respect but most importantly the staff and help were cheerful, and had a positive attitude toward my ability to get well and independent again. My comments extend to the care assistant(s) and the kitchen staff and the meals were awesome. They always were exactly as needed.

Verified Google review
Sandra Brininstool

Sandra Brininstool

rehab provided 3 wonderful kind, caring & very knowledgeable OT/PT individuals. The nurse has been outstanding! Angie has explained everything. She has helped alleviate my fears and pain during my healing process. She has encouraged me & listened to my complaints. I'll miss her when I get released from care.

Verified Google review
Regina Mc

Regina Mc

The nursing, physician, and rehabilitation team are consistent with setting up weekly visits for my mom. She's been very sick for several months and particularly the nursing team has provided us with helpful resources.

Verified Google review
Ray Leonard

Ray Leonard

Every one and I mean every one was; very curtious and always seemed to be concerned about my health and welfare! Exstreemly well trained and worked as a team ! A wonderful group and whom ever organized this group of caring quality caretakers has my thank you and respect !

Verified Google review
Jim Woodside

Jim Woodside

Having; have had; multiple experiences… please be specific as to which ones you’re asking about. Generally… Nursing = Excellent ; P/T = On hold until after knee surgeries; was Excellent w/ Jordan & Keith (Unacceptable w/ Madison); O/T = Primarily w/ Bettina was Excellent; Social Services = Excellent w/ Kathleen (she’s a tremendous help finding/suggesting additional sources of assistance = ongoing. If you have specific questions, I’ll be happy to answer them to the best of my ability.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.