UNIVERSAL HOME HEALTH CARE

southfield, MIMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2002

Key Information

Years in Operation

24

Location & Directions

Address

24315 NORTHWESTERN HIGHWAY, SUITE 226

SOUTHFIELD, MI

Service Area

This agency serves patients in SOUTHFIELD and surrounding areas in MI.

Patient Satisfaction

2/5
Would Recommend:65%
Rate 9-10:79%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.32% falls with injury

Low rate of falls with injury

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in mobility

Based on patient outcomes

Better than average

85% improved in bathing

Based on patient outcomes

Better than average

85% improved managing meds

Based on patient outcomes

Better than average

80% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
65%
Rated 9 or 10 (Excellent)
79%
Team Gave Professional Care
83%
Team Communicated Well
76%
Discussed Medicines & Safety
75%
Completed Surveys
106
19% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care84.1%
Flu Vaccination Rate69.1%
Improvement in Walking/Mobility84.6%
Improvement in Bathing84.6%
Improvement in Managing Medications85.1%
Improvement in Getting In/Out of Bed86.9%
Improvement in Breathing79.9%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.3%

Lower is better

Discharge Function Score48.8%
Health Info Transfer to Provider75.3%
Health Info Transfer to Patient88.2%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.3
37 reviews
Julie Stepanski

Julie Stepanski

Extremely disappointed! I was so excited to be approved after months of being on the waiting list. Unfortunately my worker seldom gets paid, can’t clock in or out, etc.. It’s been awful. Every couple weeks it’s something else. We keep being told they will fix it, etc. I am at risk of losing my worker due to lack of payment I highly doubt anyone at this company would work for free? Universal is preventing me from receiving the help that I truly need. I’m legally blind. I use a walker at all times. Shame on them. I would not recommend them to any family. UPDATE!!! Unfortunately, my worker resigned due to the incompetence of this company. I don’t know if many people that would continually work for free. , I found a new company and a new worker. If you have a loved one that requires confident and consistent healthcare please do not use this company .

Verified Google review
Aya Berro

Aya Berro

I would like thank Universal Homecare for providing such astonishing services for my grandmother. My family and I were greeted by their Director, Zana. She operates with integrity and professionalism. Not only did she provide options for my grandma but she is also very resourceful. It’s great to know there are really people out here that care.

Verified Google review
Aya baydoun

Aya baydoun

I met Zana Murray at a facility after hearing about her from the residents and their families. They were absolutely right about her. She didn't disappoint. Shes a very compassionate person and a true professional! The nurse and homeaid came to the house to care for my mom. Universal homecare operates as a team. Will continue to spread the word for anyone looking for great service.

Verified Google review
Alina Filip

Alina Filip

When I first met Zana Murray, I was very impressed by her kindness, professionalism, and willingness to help everyone. She goes above and beyond for patients, collaborates well with others, and her focus is quality of care. She is passionate to make a difference in the community. I highly recommend her and Universal Home Health Care.

Verified Google review
Mary Murray

Mary Murray

I met with Neil, my physical therapist 2 days post op from a cervical spine fusion. Right from the start it was evident that he was a kind, caring and an engaging practitioner. His knowledge is super, his sharing guidelines and proper exercises with his patients, his gentle approach, all impressed me. I am at the close of treatment now, feeling much better with his help and guidance and I will miss his care, along with his quick wit. This is an excellent, patient, thorough, and intelligent therapist who has a good grip on providing the best care possible for his clients. Universal Healthcare is fortunate to have him……and so was I!

Verified Google review

Reviews from Google Places for UNIVERSAL HOME HEALTH CARE. These are real experiences shared by families and patients.