HEARTLAND HOME HEALTH (WEST BRANCH)

west branch, MIMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1997

Key Information

Years in Operation

29

Location & Directions

Address

564 PROGRESS STREET

WEST BRANCH, MI

Service Area

This agency serves patients in WEST BRANCH and surrounding areas in MI.

Patient Satisfaction

4/5
Would Recommend:82%
Rate 9-10:85%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.1% falls with injury

Low rate of falls with injury

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

86% improved managing meds

Based on patient outcomes

Better than average

90% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
82%
Rated 9 or 10 (Excellent)
85%
Team Gave Professional Care
89%
Team Communicated Well
88%
Discussed Medicines & Safety
83%
Completed Surveys
176
32% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.8%
Flu Vaccination Rate69.5%
Improvement in Walking/Mobility89.4%
Improvement in Bathing89.7%
Improvement in Managing Medications85.9%
Improvement in Getting In/Out of Bed90.1%
Improvement in Breathing89.5%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score87.3%
Health Info Transfer to Provider97.7%
Health Info Transfer to Patient97.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
1 review
December Pennington

December Pennington

Their hospice team did an excellent job of caring for my son. They were by my side through the entire process that took just about 3 years. Denise was his Rn and case manager and she took amazing care of him even when it wasnt easy at the end. Liz, the social worker worked very hard on Nathans case when we were met with some challenges along the way. Dr.Gee maintained his comfort and care and overall dignity when it came to his passing. I would recommend them to friends and family in the future and can not express in words how much they all meant to me.

Verified Google review

Reviews from Google Places for HEARTLAND HOME HEALTH (WEST BRANCH). These are real experiences shared by families and patients.