NOVUS LIFECARE, LLC

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Brenda Withers

Offten not having sufficient supplies, Often slow about getting insurance authorization for continued wound care lacked comunication as to when wound care would continue. I was left in limbo waiting with critical wounds not cared for no follow up or comunication i had to call insurance to find out that authorization was reviewed on Sunday no wound care untill insurence approved nurse last seen was wed. Called nurse to see why she hadnt come no response.

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Trina Crawford

I felt compelled to complete a follow-up review for the Novus LifeCare Staff as a whole. One of the most arduous tasks in life is preparing for the transition of a loved one. It's heartbreaking and tremendously painful time, but when there is a team that regularly meets about your concerns for your loved one there is a solace or peace that ensues. This team of professionals cared for my grandmother and strived to meet her needs, as well as our family's needs. From the day she transitioned, I have not failed to receive some type of encouraging correspondence to remind me of the peace of God and to remember the memories I shared with my grandma. To the Chaplain, LaVonna[sp], I want to thank you for a heartfelt spiritual connection. To Karey, thank you for the moments of compassion and your own personal experiences, as well as making sure Grandma had whatever she needed medically. To Ashley[sp] the aid, thank you that when you were able to show up, honey you showed UP!! To Janelle, thank you for hearing my heart, even when it didn't seem like it made sense. Even though it was my friend LaKeitha, a former hospice nurse, who made us realize the short period of time we had we are grateful for the presence of the staff. We're eternally grateful for the service provided to my Grandmother. God's choice blessings to each of you.

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evangtlc

My family's experience with Novus LifeCare has been exceptional thus far. The team has become an avid part of our family's village in taking care of our loved one. Ashley, as well as the other staff have been very professional and personable in their supporting roles. The anxiety and burden of selecting the proper care for our loved one has been diminished. You can definitely tell when the staff is supported by those in leadership, because it manifests in the care they provide their clients.

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Pauline Brown

Ashley Dill comes to where I live at Maple Ridge Senior apartments the joy she brings to all of us is wonderful we enjoy her when she spends time and the caring spirit she has is comforting we all look forward to when she comes we all miss her when she is not here she is loved by all of us

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Cheryl Barnett

I got to know Ashley when my neighbor here at the senior apartments fell ill and needed assistance. Then I met all the hospice nurses coming in to see him. Ashley and her nurses were so good to Bud till he lost his battle and passed. I have since seen Ashley on numerous occasions when she’s been here checking on other residents your company provides services for. She is a very kind and nice person. It takes special people to do what she and all the hospice nurses do.