DELMAR GARDENS HOME CARE INC

chesterfield, MOMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1993

Key Information

Location & Directions

Address

14805 NORTH OUTER 40 ROAD, SUITE 320

CHESTERFIELD, MO

Service Area

This agency serves patients in CHESTERFIELD and surrounding areas in MO.

Patient Satisfaction

3/5
Would Recommend:65%
Rate 9-10:77%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.05% falls with injury

Low rate of falls with injury

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

95% improved in mobility

Based on patient outcomes

Better than average

96% improved in bathing

Based on patient outcomes

Better than average

95% improved managing meds

Based on patient outcomes

Better than average

99% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
65%
Rated 9 or 10 (Excellent)
77%
Team Gave Professional Care
85%
Team Communicated Well
80%
Discussed Medicines & Safety
80%
Completed Surveys
397
21% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care81.5%
Flu Vaccination Rate78.7%
Improvement in Walking/Mobility95.4%
Improvement in Bathing95.9%
Improvement in Managing Medications94.5%
Improvement in Getting In/Out of Bed96.1%
Improvement in Breathing98.6%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score64.6%
Health Info Transfer to Provider91.8%
Health Info Transfer to Patient95.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.7
7 reviews
Heather Kays

Heather Kays

After open heart surgery my father's discharge plan from the hospital included home health services from Delmar Gardens. They lied about the date for intake evaluation three separate times. No one from Delmar Gardens contacted him for four days and only after my sister and I called several times trying to schedule it. Very unprofessional and unethical. CMS regs state that they must contact the patient within 48 hours which did not happen. When this was pointed out, DG was apologetic and asked for another chance to make this right. Then again no contact for over two more days until family called again. I understand staffing issues but this was inadequate to say the least.

Verified Google review
zac aylsworth

zac aylsworth

Came home from surgery. Showed up the next day then they never called me back. This place is a joke.

Verified Google review
Jerry Groveberg

Jerry Groveberg

No written review provided

Verified Google review
Shirley Roberts

Shirley Roberts

Delmar Gardens West is a terrible place! You need to get cameras in there. Employees are rude lazy don't respect the patients at all the state has had numerous complaints and the administrator Richard Taylor needs to be fired nothing ever changes! Sick of seeing the same treatment over and over. Why haven't you done anything about this?

Verified Google review
jewel Glover

jewel Glover

Called to get some information from my daughter in laws insurance because she had passed was treated very rudely

Verified Google review

Reviews from Google Places for DELMAR GARDENS HOME CARE INC. These are real experiences shared by families and patients.