EXCELSIOR SPRINGS HOSPITAL HOME HEALTH/HOSPICE

R

Rachelle Hall

Fix your billing! I shouldn't have to waste my time contacting my insurance company to send proof the bill was paid! Not once, not twice, but three different times. Yet here i am with a collection notice because you cant fix your systems. Oh, what a surprise , an amount i can clearly see paid by my insurance company. Once again, I will have to waste time getting this rectified. This is fraudulent on various levels. How many elderly individuals have probably paid for a collection when insurance already paid out! Wouldn't be surprised if your incompetent billing turns into a lawsuit.

E

Emma

Not a bad hospital, my only issue was with the front desk lady at the ER.. if I’m correct it’s Kyley Marks? Very unprofessional, and rude. That’s all I’ll say. :)

D

Doug Clements

I went in today with a large sore, and swelling in my foot. I had already had an amputation on my other foot a few years ago. First hour or two, the doc finally got to me and said yes I needed to be admitted and on iv antibiotics. He got the pain taken care of and it was all good. NOT. this was about 2:00. At 7: 30 I was still closed in the same room, no call button for the nurse, and I had one nurse bring me the worst food I have ever had in any hospital. Never saw another face until I was able to drag enough stuff over to the windows and get attention. Finally got a pain pill, not much more than a Tylenol. Totally missed my evening insulin and other meds. I walked out and told them to unhook me. Nurse with a very bad attitude acted like I should have been so thankful for being ignored for hours and not the least bit of attention paid to my medical records. So tomorrow I get to drive an extra 40 miles to see if I can save this foot.

K

Kristin Luttrell

I cannot begin to make you understand how incompetent, unprofessional, and utterly dangerous the ER staff at this Podunk hospital are. Especially Kyley Marks. I'm not sure what this woman's title even is. But I can tell you one thing: she's not an attorney, a doctor, and certainly not qualified to diagnose dementia. Yet, she tried to wear all three of those hats last night and could've cost my father-in-law his life. My husband's dad is in his late 60s and has been under the care of my husband and his siblings since 2018 because of early onset dementia coupled with chronic substance abuse and acute mental illness. My husband has had power of attorney for his dad since 2018. He does everything for him- pays his bills, makes his dr's appts, orders his groceries, provides/arranges all transportation. In all these years, we have never had a single entity go against the POA . Two days ago, my FIL was formally diagnosed with Alzhiemer's by a specialist at KU, confirmed via cognitive testing and blood test. After 2 years of sobriety, my FIL took the news very hard and relapsed. He was drunk for 2 days. On the second day, he was threatening to commit suicide. He has a long history of suicide attempts, as well as hospitalizations for mental health issues. On top of threatening to commit suicide to all 3 of his children, he was endangering my sister-in-law and her kids whom he lives with because he is unable to live independently. We had to call the police. Lawson PD was great. They listened and took my FIL for an eval at ESH. Looking back, we should've known to request that he be taken to a reputable hospital instead. At the ER, NOTHING was listened to except for my FIL, who was still heavily intoxicated. At this point we'd come into contact with Kyley. She had us rush to have notarized affidavits signed stating my FIL's behavior and his threats of harming himself. While we were at the notary's office, Kyley called back multiple times. One of the times she argued with my husband that our POA was "too old" and was from out-of-state, which is just plain stupid. Ours does not expire, which is explicitly stated in the language of our document. It also doesn't matter what state the POA was made. We'd just spoken to our attorney in Louisiana where we lived (with my FIL in our home) when the POA was signed. My husband asked if we needed to petition to have the POA switched to full guardianship and he explained to us that the answer was no and with the parameters of the existing POA, it automatically acts as conservatorship since my FIL is to the point of not being able to manage his own affairs. Kiley relentlessly argued with my husband about this. It was clear that she didn't read the document. Insane to see someone that works in healthcare work so hard to endanger a patient. Especially when his entire family was telling this hospital that he was a danger to himself. This is probably my "favorite" part... Kyley told my husband while arguing with him that my FIL "clearly doesn't have dementia," sighting the fact the he's able to have a conversation with her as her argument for diagnosis. As if she's qualified to do that in the first place. Apparently, she's lacking in education and training so much that she thinks a man with Alzhiemer's is incapable of having a somewhat normal conversation. Our family was enraged by this. Regardless of my FIL's communication skills, this is a man that can't find his way back to a hotel room, gets lost in parking lots and on walks, and doesn't remember meeting people after after two days. It's been like this for years! My husband got off the phone and immediately sent Kiley my FIL's records and test results from KU that immovably prove that the man has Alzhiemer's. Guess what Kiley did instead of doing her job after receiving all these documents and affidavits? Turned him loose - still drunk with no ride home and nowhere to go. Upon release, FIL immediately Facetimed standing in the middle of road in traffic screaming, crying, threatening suicide again and the police had to be called AGAIN

S

Shannon walking

Billing is so jacked up. I kept getting bills with no info on what I was being charged for, different amounts on the bills. Had to call multiple times over the course of months, no one was ever in billing when I called, had to leave voicemail. I never got a call back. Finally after calling 4 times in a row, I got an actual person. She was polite but still had a hard time explaining the billing situation. Their whole system is a huge confusing mess. We had also used their ER services a few times over the course of 4 or 5 years. The people working in the ER never really treated us as an urgent matter. S