COXHEALTH AT HOME

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Brinkamania

Been trying to get ahold of them for a month to resupply my CPAP and haven't been able to if you have the option to go anywhere else do that

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Karen Cantrell

Went to drop off a bill and the lady at the front desk told me someone would be with me shortly. She continued what she was doing and ignored me. She got up after about 5 or 10 minutes to go see if someone could help her up front. I was the only one there. The response I hear from the back was NO. She sat back down and working at her computer. Finally another person comes to the front and asks if anyone needs help. I’m still the only one there. Finally got it taken care of. Ridiculous.

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Kasey Longing

If I could give a negative rating, I would. My husband had been trying to get a cpap since January and STILL hasn’t been able to get it. First, they said our insurance was ineligible and it wasn’t when we called and spoke to our insurance. Second, they needed a different date on the order so we took care of it and then today we called them and they said our insurance is not active, which it is because we JUST CALLED our insurance to verify that it was. He has a union job and pays his contributions every month. This hasn’t been a problem at any other place our family has appointments at. We are still able to see other providers which our insurance clears at each time. They don’t do their jobs and make the client wait for services they desperately need. My husband has 600+ events when he sleeps and his oxygen saturations drop to the mid 70’s-80 when he sleeps. Michelle is no help. She just reads what’s on the screen and doesn’t do anymore than she has to, to help out their patients. Cox Health needs to do better. You should be ashamed at your patient care.

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Christus miles es scriptor

Cox Hospice is ridiculously negligent, unprofessional, and possibly operating borderline illegal. Please don’t let them do to your family that they did to my grandma. The entire experience was almost unbelievable to be honest. The staff sounds like they are taking the meds. Extremely negligent and unprofessional. From the doctors, nurses, and nurse assistants. They have a certain formula and they intend to dictate that formula if you like it or not. Their formula is designed just for their benefit and not the patient. As a person that works in a hospital, I am beyond upset with this company.

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Kasandra Thomas

Don't count on the pricing they quote you, or the accuracy in what they say insurance will cover. Also look out for the 'assumptions' they expect you to have. They don't clearly communicate what monthly rental amounts will be. My advice, get them to put it 100% clearly on paper before you agree to service. Billing is also very delayed. Supposedly, I owe a bill from May 2023 that as yet to even reach me as of 7/17/23, but they sent it they say... When I picked up the C-Pap they made you go through a first timers course. They didn't communicate this would be 2 to 3 hours! I and the other lady in the class stated we told them we were making the appointment over our lunch break to pick it up. You would have thought the scheduling person would have mentioned it being longer than a 'normal' lunch period. Communication regarding expectations is definitely lacking. Someone tried to contact me to discuss my usage and how things were going. She left me a VM to call her back - but when I called back three different times she never answered. All three times I left her a VM and never heard from her over the span of 2 weeks....until it was time to discuss billing/payments, then she called me back. I had to return my C-PAP because it wasn't helping me. I tried it best I could - it just didn't seem like the best solution for me (that happens right?). When I returned it they said "So, you're returning this due to non-compliance?" I re-stated I was returning because it wasn't the right solution for me. and then the lady said: "So, we'll mark it non-compliance". -I don't think their recording accurate data. I feel like insurance companies need to know real reason a patient returns something like this. Just not happy with my experience here.