GRANITE VNA, INC

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Stephanie

The hospice department is horrible. They will lie to your face and your loved one WILL suffer for it. Saw a nurse fake give meds because the syringe was stuck, they lie about advocating for hospice house placement, and they don’t listen to the very people taking care of the patient up until needing hospice services. They additionally neglected to check on a home care patient who was discharged from the hospital with services. They will bill your insurance for the full amount of time they can while only spending 10/15 mins with the patient. They will tell you education is not part of their job. It’s all around the worst experience I’ve ever experienced with ANY healthcare services. And I have them more than one shot. This is just a couple examples. There are way more I’ve heard of since. Do not put your loved ones in their hands.

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Kathryn Sears

Granite VNA goes above and beyond what is a privilege. I can't begin to thank Cindy and Suzanne (Nurse and PT) for the aid they rendered. The agency should be very proud of the staff we met, at least. They are the "Cream of the Crop". Thank and bless you.

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M K

This organization is the most disorganized, inefficient, and incompetent. Two days after being released from the hospital for stroke (bleeding in the brain), they rush in to visit the disabled veteran patient without first verifying authorization and insurance coverage. They not only wasted the patient’s time but also gave him false hope and added to his frustration; they ended up leaving a patient who lives alone and needed home care. After the correct insurance issued the proper authorization, we reached out to make an appointment and the intake specialist was incompetent to troubleshoot appointment issue. We’re then transferred to talk to a supervisor, who was not available. After making numerous calls to reach someone who was intelligent enough to sort out the issues, we’re told someone going to call us. Here we are 4 days later (2.5 weeks after the patient was released) no callback/no appointment. We’re hoping we can find another VNA services that are more compassionate, capable, competent, responsive and reliable so he can receive proper care that he needs.

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Stewart Wills

The 'nurses' here make a job out of harassing parents and families for no good reason. One in particular named Laura is extra over the top and shouldn't have a job. This lady's idea of scheduling an at home visit is calling and saying I will be at your house in 20 minutes, this was not once but a regular occurrence. The nurses here like to play doctor and give their idea of medical advice even if it goes against what the real doctor they work with says. Once a patient is discharged from this service they are then harassed by the vna nurse. In our case we were discharged almost a week ago yet the nurse called multiple times a day, even to other family members and continues to make threats in order to get what she wants. VNA nurse Laura should be fired for belittle patients for no good reason. Our time with her made us feel like idiots and bad parents but our time with the real doctor taking care of our baby made us realize the real power tripping idiot was Laura.

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LeeAnn Mackey

The nurses and aides visiting the home are generally fantastic--no complaint at all about their professionalism and level of service. However the scheduling department is HORRENDOUS. They often 'forget' to call you for schedule changes, often don't return calls when something happens to the schedule (no shows, late shows, vacation or call out issues), and cannot seem to plan ahead for holiday, or vacation coverage--which sadly leaves the client without needed services.