VNA HOME HEALTH AND HOSPICE SERVICES, INC

manchester, NHMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1966

Key Information

Years in Operation

60

Location & Directions

Address

1070 HOLT AVE STE 1400

MANCHESTER, NH

Service Area

This agency serves patients in MANCHESTER and surrounding areas in NH.

Patient Satisfaction

4/5
Would Recommend:86%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.94% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

85% improved managing meds

Based on patient outcomes

Better than average

90% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
86%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
89%
Team Communicated Well
88%
Discussed Medicines & Safety
84%
Completed Surveys
341
25% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.8%
Flu Vaccination Rate67.4%
Improvement in Walking/Mobility87.0%
Improvement in Bathing89.5%
Improvement in Managing Medications85.4%
Improvement in Getting In/Out of Bed90.1%
Improvement in Breathing89.5%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury0.9%

Lower is better

Discharge Function Score85.1%
Health Info Transfer to Provider91.0%
Health Info Transfer to Patient95.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.1
21 reviews
Marsha Peterson

Marsha Peterson

I needed in home PT following hip replacement. Dan came out for the initial eval and then Nick came for 2 weeks. I can't say enough positive things about both Dan and Nick! When I have my next hip done I will certainly request Nick.

Verified Google review
Chuck Johnson

Chuck Johnson

The Elliot VNA, aka The Visiting Nurse Association of Manchester and Southern New Hampshire, is One of only two Hospices in NH that earned a 5 Star rating from CMS , the National Governing Organization in the US.

Verified Google review
Trisha Dawe

Trisha Dawe

I can't think of another professional I'd have rather had by my side in my father's final days than Jen of VNA of Manchester. From our first contact, she has been warm, compassionate, understanding, and knowledgeable. Navigating conditions, decisions, and necessary steps like these are gut-wrenching and unthinkable but Jen had done (and continues to do) anything I could have ever needed to support my dad, myself, and my family - everything from ensuring my dad's wishes were kept in the forefront of decision-making to just checking in with me - even days after my dad's passing. She's been there every single step of the way. She is such an asset to the company and I can't say enough great things about her. Jen, THANK YOU! You will forever hold a place in my heart... not just for your kindness and professionalism with my dad, but also for your superb care for me as his daughter.

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Crystal Strouse

Crystal Strouse

I had my mother in my home for her hospice care, which ended up lasting two weeks. I could not have made it without Sharon and Jennifer helping me through it. They were amazing with helping me with all my questions and making sure my mother was comfortable. The home health aides were also amazing. Our hospice care team was paramount in making sure I could be there for my mom when she needed me the most. I am very grateful and appreciate all of them!❤️

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Regina Carr

Regina Carr

My story is heartbreaking. My husband died on 10/19. It's still a very emotional time for me, but the facts won't change with emotion. My husband was admitted to home hospice on 10/9 and at first it seemed like this was the best course to take. I didn't know I had options for hospice providers. Now I know, and so do you. I was robbed of the last night he was coherent by the overnight nurse who refused to put in a catheter. My husband fell trying to go to the bathroom that night and was injured. He was never conscious again after that. The catheter was put in the next day by a day nurse, he remained in an agitated state. We increased meds to keep him "asleep". We weren't trained medical staff, and had no idea his catheter was blocked, and had been blocked for days (based on the output when it was removed to prepare his body). There was unnecessary distress for all of us. If you choose home hospice, choose wisely. I forgive the people involved that made my husbands transition less than peaceful, that doesn't mean I won't talk about it....and warn others.

Verified Google review

Reviews from Google Places for VNA HOME HEALTH AND HOSPICE SERVICES, INC. These are real experiences shared by families and patients.