PATIENT CARE

west orange, NJMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1978

Location & Directions

Address

300 EXECUTIVE DRIVE, SUITE 010

WEST ORANGE, NJ

Service Area

This agency serves patients in WEST ORANGE and surrounding areas in NJ.

Patient Satisfaction

3/5
Would Recommend:69%
Rate 9-10:78%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.6% falls with injury

Low rate of falls with injury

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

93% improved in bathing

Based on patient outcomes

Better than average

93% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
69%
Rated 9 or 10 (Excellent)
78%
Team Gave Professional Care
85%
Team Communicated Well
81%
Discussed Medicines & Safety
79%
Completed Surveys
400
15% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care89.0%
Flu Vaccination Rate62.5%
Improvement in Walking/Mobility91.8%
Improvement in Bathing92.9%
Improvement in Managing Medications92.6%
Improvement in Getting In/Out of Bed91.9%
Improvement in Breathing95.4%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury0.6%

Lower is better

Discharge Function Score62.1%
Health Info Transfer to Provider46.8%
Health Info Transfer to Patient83.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.1
9 reviews
Dr. Linda Cameron

Dr. Linda Cameron

Was discharged from services without any communication or understanding of my care needs. Spoke with the director of the West Orange office and described my experience as “ unprofessional, unethical” and essentially medical abandonment requiring further hospitalization due to lack of medically necessary care.

Verified Google review
Father Vince Corso

Father Vince Corso

My Physical Therapist was outstanding!! Gianna came to my home twice weekly for three weeks post total knee replacement. Her expertise was matched with her deep understanding of the healing process and her gentle compassionate approach was a comfort to both myself as a patient and to my wife and son. She explained what was to be expected in the healing process and gave examples and encouragement throughout the 3 weeks. A 10 star review!!

Verified Google review
lisa lisser

lisa lisser

Gianna was my in home PT after total knee replacement. Her kindness and support were key to my recovery. I looked forward to her visits as she cheered on my progress. She explained all the exercises and answered all my questions about the surgery as well. I highly recommend her and her service to anyone recovering from orthopedic surgery.

Verified Google review
Beth Rogers Kral

Beth Rogers Kral

Patient Care provided post-surgery treatment in my home after my hip replacement last month. The nurses who came were kind and attentive, but the most crucial post-op care was provided by my physical therapist, Gianna. She expressed a genuine interest in my recovery and instilled a great level of confidence that she understood my issues and was there for me, providing advice, support and expertise in those early, crucial days of my recovery. Gianna’s expert knowledge of the science and mechanics of the body are impressive, but her empathy and ability to tune into the patient’s personal health and sensitivities set her apart and set me up for complete recovery and beyond.

Verified Google review
Marcia Pelletiere

Marcia Pelletiere

The whole team was excellent. They were all extremely helpful, encouraging, knowledgeable, and kind. Tiffany, Gianna, Megan, and Katie all helped my husband recover and they called his doctors with questions about medications and other issues, to make sure everything was on track. They all had very useful suggestions on how to make our home safer. Everyone showed a lot of care for his emotional and physical health. He still uses the PT exercises that Gianna gave him, and her help in using a cane made him much more secure with walking. Each person's input was tremendously valuable, and helped him to get stronger. We both recommend this service without hesitation.

Verified Google review

Reviews from Google Places for PATIENT CARE. These are real experiences shared by families and patients.