ACCESS HOME HEALTH, LLC

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Teresa Retman

My boyfriend is in need of a physical therapist long story why and was chosen to take Access because he has a home health care nurse Laquita who is great and had Amy as well which was great had Kim a few times, this is due to a tailbone wound ....he was told that he needs occupational therapy and physical therapy had the occupational therapist come by and wasn't needed as my boyfriend has strength to his upper body and as for the physical therapist they offered a lady Mary to come over and do therapy well she is in her late 70s early 80s and not dependable because she missed the first 2 sessions and on the 3rd one she came late and all she wanted to know is all about my boyfriend and not do much therapy it's hard to get a hold of Mary by calling and texting her as one time I tried all day long as for the home care nurse tried to call Mary ....having to wait on Mary is a pain because she is late and she can't pick up the phone to call or text saying sorry I'm going to be late or I can't make it is unexcepable....then at times she wanted to come at dinner time which my boyfriend and I don't except and she was told that my boyfriend has a picline to deal with and she is not to show up during that time.....we are very disappointed with the physical therapist because of her age and not dependable..Access needs a physical therapist that is young not old and needs more than one to deal with people that are in need of therapy at home.....

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Carolyn Delone

Can't say enough about the care my husband received after his total knee replacement by the knowledgeable staff at Access Home Health. We were fortunate to be discharged from the hospital in El Paso to direct home health care. We had an excellent PT aid and Physical Therapist who was not only great at PT, but very experienced in wound care which turned out to be very needed by us. He was always available by text or phone and gave my husband great care. Can't say enough about our PT, Albert, and the excellent care my husband got from him. Would highly recommend if you need an excellent PT!

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AMANDA LOPEZ

Poor experience. The aide can't show up on time, not once but twice.One of the PT threatens to mark you down as a missed appointment if she cant get to see you the following day from when she called the night before at almost 730pm. Very unprofessional. I will not recommend this company to no one. Doesn't even deserve half a star.

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Amber Caldwell

I am currently a patient through them and ran into a little problem. My CNA is fantastic it was my PT I had a little problem with. The day I found out i was being discharged never got a phone call telling me this or that my two cancellations were going to be a problem ( both were because I was too sick to get out of bed). Communication needs improvement and if you are going to be late, please call and let the patient know so they don't sit there waiting.

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Raquel Espinosa

After a severe Multiple Sclerosis relapse that left me almost paralyzed, I spent five days in a hospital, four weeks in a rehab hospital in Las Cruces, and was released once I was able to stand and walk, with orders for home care. I was given the option of either Access or another facility and chose Access, which turned out to be a mistake. As a result of what happened, I have to go to Las Cruces and get re-evaluated by my Neurologist so I can resume home care with another company. I will say that I had impeccable care from my CNA, occupational therapist, and my FIRST physical therapy assistant. These people clearly chose their careers out of passion and compassion for others. Your experience may not be the same, and I hope it' not. but I will give you advice so you don't go through what I did. After 2 months with my first physical therapy asst., I got a new PTA when he relocated, and things plummeted from there. I will not go into the chain of events that took place with my new phys. therapy assistant. I will share what I learned and say that you MUST be diligent in ensuring you are receiving the therapy you need and you are not abruptly released from care. 1. Ask your insurance company how long each session they are billed for should last. If it's an hour, be sure you get the hour. Personally, I am okay with at least 40-45 minutes. Fifteen to 30 minutes is unacceptable. 2. Check the date and time on the sheet you will be asked to sign. Do not sign if it is blank or if you did not get the time your insurance will be billed for. Complain if your sessions are not adequate. 3. Ask how long your therapy is anticipated to take (six weeks, three months, etc.), so you are not blind-sided with a sudden discharge. 4. If you must complain, tell whomever you speak with that you want a follow-up call with what happened and what the resolution will be. Likewise, establish open communication with your therapists so that if your PTA thinks you are "non-compliant", it will be addressed with you and not used as a reason to release you. 5. If you are dissatisfied, you have the right to change care providers. If you choose this facility, I hope your experience is better than mine.