CENTERWELL HOME HEALTH

albuquerque, NMMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1987

Location & Directions

Address

4401 MASTHEAD STREET NE SUITE 105

ALBUQUERQUE, NM

Service Area

This agency serves patients in ALBUQUERQUE and surrounding areas in NM.

Patient Satisfaction

4/5
Would Recommend:78%
Rate 9-10:87%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.68% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

84% improved managing meds

Based on patient outcomes

Better than average

90% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
87%
Team Gave Professional Care
89%
Team Communicated Well
90%
Discussed Medicines & Safety
82%
Completed Surveys
118
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care92.5%
Flu Vaccination Rate85.9%
Improvement in Walking/Mobility90.3%
Improvement in Bathing91.1%
Improvement in Managing Medications84.4%
Improvement in Getting In/Out of Bed91.2%
Improvement in Breathing90.2%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score86.8%
Health Info Transfer to Provider89.2%
Health Info Transfer to Patient96.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.2
13 reviews
Lisa Gutierrez

Lisa Gutierrez

Lazier, PT and Daniel, OT were very helpful in getting me stronger and more comfortable with walking. I only have one complaint and it’s that I would have them for another four weeks.

Verified Google review
James Stuber

James Stuber

I chose this company over another one offered by my insurance company while waiting to be released from the hospital. It was a good choice. There was some confusion over scheduling at first, but it was worked out quickly and the company was very helpful. The two physical therapists who were sent to my home, Angel and Karen, were very professional, assessing my problems and my level of understanding. They were patient and encouraged me. They understood my previous physical problems, my experience with physical therapy in the past, and my specific needs. I was very pleased and satisfied with their training and would recommend them and Centerwell to anyone needing physical therapy.

Verified Google review
Char Elizabeth

Char Elizabeth

Kindred at Home in Santa Fe, NM has a serious in-house communication and record keeping problem. They left me up a creek without a paddle and I don't see how they stay in business. The nurse that attended me once a month was always rushed, scattered & messy. Beware!

Verified Google review
Lauire Kyles

Lauire Kyles

All day I've been waiting for someone to call me back to set up my hhc. I call back and you can't hear anything on that line, someone will call you back. NO THEY DON'T!!!! The hospital reccomended them, I don't know why. I had them once before, their service was ok. Better than the others I've used. But with today, it seems like the quality of the business has gone down! I'm going to look at other facilities now! Kindred doesn't seem to need clients.

Verified Google review
Nadine C

Nadine C

I called this agency today and was impressed with how quickly they resolved one of my patients medical needs. I spoke with a lady by them of Ashely who helped answer all of my questions, had a positive attitude/tone on the phone (some agencies don’t sound too friendly) and my patient was so happy with the outcome. Thank you Kindred!

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.