TENDER CARE HOME HEALTH

las cruces, NMMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2009

Key Information

Years in Operation

17

Location & Directions

Address

189 HOWARD PLACE

LAS CRUCES, NM

Service Area

This agency serves patients in LAS CRUCES and surrounding areas in NM.

Patient Satisfaction

3/5
Would Recommend:74%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.35% falls with injury

Low rate of falls with injury

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

84% improved in mobility

Based on patient outcomes

Better than average

88% improved in bathing

Based on patient outcomes

Better than average

85% improved managing meds

Based on patient outcomes

Better than average

83% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
74%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
86%
Team Communicated Well
83%
Discussed Medicines & Safety
82%
Completed Surveys
172
24% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.5%
Flu Vaccination Rate91.0%
Improvement in Walking/Mobility84.3%
Improvement in Bathing87.6%
Improvement in Managing Medications84.5%
Improvement in Getting In/Out of Bed83.0%
Improvement in Breathing82.7%
Pressure Ulcer Rate0.1%

Lower is better

Falls with Major Injury1.4%

Lower is better

Discharge Function Score52.9%
Health Info Transfer to Provider99.8%
Health Info Transfer to Patient100.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4
20 reviews
Beth Griffin

Beth Griffin

Thank you for taking care of me, I actually feel like I have a team that is looking out for my health and advocating for me! I even had someone call my cardiologist and get after them about my low blood pressure! Im very thankful for all of you! Many blessings 🙌 🙏

Verified Google review
Kathie Lennes

Kathie Lennes

My husband was in need of home health care when he was released from UMC in El Paso. They wisely suggested Tender Care. We were so fortunate to have Angela assigned to him. She was attentive and always wanted the best for my husband. He then went through 10 total brain radiations and just went down each day from there. Angela (the best home care nurse EVER) suggested hospice to give him more care which we did. We then met Joe who explained everything. The next day we met Christy who was an amazing nurse and helped us through the entire process. Father Andres was wonderful and his administration of the last rites was so special and helped the entire family to accept what was ahead of us. Tina the social worker was also very nice and I must say that Eileen did a wonderful job of bathing him and trying to teach us how. In summary, we are very happy we chose Tender Care and thank you all for everything.

Verified Google review
Larissa Armendariz

Larissa Armendariz

We would like to thank Tender Care Home Health & Hospice for the excellent care they gave our mother during her time in hospice. The staff treated her with kindness and respect during a very difficult time. Her healthcare team including Christy and Eileen along with Chaplain Andres were so comforting to her and our family. Thank you!

Verified Google review
Rosie Miranda

Rosie Miranda

Tender Care Home Health and Hospice had my grandmother under their care. As a nurse myself I saw the true compassion of the staff members to include: Father Andres, Joseph, Christy, who was both her palliative and hospice nurse in New Mexico, Loudres RN, April RN, Tina, BSW, and Adriana, CNA. They should be recognized for their true care and also in assisting our family! Thank you for the wonderful work God has placed in your hands and May you continue to be Blessed!

Verified Google review
Justin Lloyd

Justin Lloyd

I received outstanding support and guidance from Tender Care Health. My story: My father was terminally ill & I was his sole caretaker. By coincidence, someone overheard my phone conversation regarding my father and he stepped up to recommended contacting Tender Care. I was surprised how fast they were able to take action. Within 2 hours of my first phone call, Julie S. came over to speak to my father and I, about his situation. After that, they got the ball rolling and took immediate action. Dealing with father's illness required a lot of considerations, planning and help. I would not have been able to carry all of the weight on my shoulders without the great staff and support at Tender Care. Everything went smoothly and well-coordinated for handling my father's situation. As my fathers illness steadily and consistently worsened, new challenges and questions came up - everyone at Tender Care was very experienced, supportive and helpful. I'd like to thank the following staff at TCH&H: Tina who is an outstanding and caring social worker. Tina supported me before and after my father's passing, as my fathers illness had taken a huge toll on me. Tina really made a difference for me. Julie S. for her dedicated support, coordination and recommendations in decision-making. Chaplain Andres was also a great help with my fathers passing. Monique had a very positive impact (during 2021), after fathers coma. I really can't thank the staff at Tender Care enough. I did the best I could for my father - thanks to these wonderful people.

Verified Google review

Reviews from Google Places for TENDER CARE HOME HEALTH. These are real experiences shared by families and patients.