INTERIM HEALTHCARE OF ROSWELL

roswell, NMMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2013

Key Information

Location & Directions

Address

201 E 2ND STREET, SUITE A

ROSWELL, NM

Service Area

This agency serves patients in ROSWELL and surrounding areas in NM.

Patient Satisfaction

2/5
Would Recommend:73%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

2.43% falls with injury

Low rate of falls with injury

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

97% improved in mobility

Based on patient outcomes

Better than average

97% improved in bathing

Based on patient outcomes

Better than average

94% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
73%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
85%
Team Communicated Well
79%
Discussed Medicines & Safety
83%
Completed Surveys
51
19% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.3%
Flu Vaccination Rate91.0%
Improvement in Walking/Mobility96.5%
Improvement in Bathing97.3%
Improvement in Managing Medications93.6%
Improvement in Getting In/Out of Bed93.6%
Improvement in Breathing93.5%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury2.4%

Lower is better

Discharge Function Score65.7%
Health Info Transfer to Provider95.3%
Health Info Transfer to Patient94.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.3
3 reviews
phillip wilmore

phillip wilmore

I just lost my mom and I was under their care at the same time as my mom. I called late at night asking for help in managing my pain.. So the cut me loose because of some false accusations. I have cancer. Where's the empathy. This company has lost it's soul. The called caregivers not careless givers. Bed side manner needs work.

Verified Google review
Lisa Books

Lisa Books

First visit was great, Anita took excellent care of me and I would give her 5 stars every day. She was kind, caring and had a genuine interest in helping me. Interim on the other hand is a different story. They called and cancelled my next appointment stating my insurance had not approved the visit and that they hoped to have approval the beginning of the following week and would call me. After waiting over 2 weeks with no contact I called the insurance company only to find out nothing had been submitted by Interim. I have also not received any follow up calls from them. It is really sad that you would leave someone who is sick hanging out to dry. Customer service was definitively lacking in my case, hope no one else gets treated this way!

Verified Google review
UNEASY

UNEASY

No written review provided

Verified Google review

Reviews from Google Places for INTERIM HEALTHCARE OF ROSWELL. These are real experiences shared by families and patients.