CASSENA CARE AT HOME

brooklyn, NYMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 2013

Key Information

Years in Operation

13

Location & Directions

Address

1000 GATES AVENUE, 4TH FLOOR

BROOKLYN, NY

Service Area

This agency serves patients in BROOKLYN and surrounding areas in NY.

Patient Satisfaction

1/5
Would Recommend:50%
Rate 9-10:63%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.16% falls with injury

Low rate of falls with injury

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

89% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

89% improved managing meds

Based on patient outcomes

Better than average

98% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
50%
Rated 9 or 10 (Excellent)
63%
Team Gave Professional Care
72%
Team Communicated Well
69%
Discussed Medicines & Safety
65%
Completed Surveys
856
7% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.6%
Flu Vaccination Rate78.7%
Improvement in Walking/Mobility88.7%
Improvement in Bathing91.1%
Improvement in Managing Medications89.2%
Improvement in Getting In/Out of Bed87.3%
Improvement in Breathing98.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score58.3%
Health Info Transfer to Provider67.8%
Health Info Transfer to Patient95.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.2
46 reviews
Russell James

Russell James

We’ve been with Cassena Care at Home for a bit now, and honestly, it’s been awesome. The nurses is super chill and really looks out for my dad. Always shows up on time and handles things without any drama. The office is easy to reach if we need anything, which is a plus. It’s nice knowing my dad’s got someone reliable there. Would definitely recommend!

Verified Google review
hemant kumar

hemant kumar

I’ve worked with this home care agency on multiple orthopedic cases, and their level of professionalism and clinical expertise is truly outstanding. Their team of registered nurses (RNs), physical therapists (PTs), and occupational therapists (OTs) consistently provides exceptional care for patients recovering from joint replacements, fractures, and post-surgical procedures. Their therapists demonstrate a deep understanding of orthopedic rehabilitation protocols, ensuring patients regain strength, mobility, and confidence safely and effectively. The nursing team is equally impressive — attentive, skilled, and highly communicative with both patients and providers. What stands out most is their reliability and commitment to patient progress. They maintain excellent coordination across disciplines, which leads to smoother recoveries and improved outcomes. I highly recommend this agency to anyone seeking high-quality, professional home care services for orthopedic recovery in New York City.

Verified Google review
Lenore Mitchell

Lenore Mitchell

This home care is a joke. I only gave it two stars because the PT that they assigned me is really good. Other than that it didn’t deserve any stars.after coming from a rehab where I got really good care they referred me to Cassena For home care. Like I said, the PT is wonderful. They are not giving me any OT because they say they don’t have anybody in my neighborhood. However, they said the PT can give me OT, but they won’t make his sessions any longer For that. Also, a nurse is supposed to come once a week. I’m in my third week and the initial nurse came and then one came last week and I hear nothing else. If you want, decent home care therapy do not use this place

Verified Google review
Ilan Pesochinsky

Ilan Pesochinsky

We couldn’t be more grateful for the incredible care my grandpa received from Cassena Care At Home. From the very beginning, the staff was kind, professional, and truly attentive to his needs. The nurses were not only skilled and reliable but also genuinely compassionate—treating my grandpa with the respect and dignity he deserved. They took the time to get to know him, listened to his stories, and made sure he was always comfortable, safe, and smiling. It gave our entire family peace of mind knowing he was in such good hands. Their support meant so much to us during a time when we needed it most. Thank you Cassena for making a real difference in my grandpa’s life—and in ours.

Verified Google review
Joseph Tesler

Joseph Tesler

We’ve had a wonderful experience with Cassena At Home. From the initial consultation to the day-to-day care, their team has been compassionate, professional, and responsive. The caregiver assigned to our family was kind, attentive, and truly went above and beyond to make sure our loved one was comfortable and supported. Communication with the office staff was always smooth, and they were flexible when our needs changed. This agency has made a meaningful difference in our lives, and we’re incredibly grateful for the peace of mind they’ve provided. Highly recommended for anyone looking for reliable and compassionate in-home care.

Verified Google review

Reviews from Google Places for CASSENA CARE AT HOME. These are real experiences shared by families and patients.

CASSENA CARE AT HOME - Home Health Agency in Brooklyn, New York