ROYAL CARE CERTIFIED HOME HEALTH CARE, LLC

flushing, NYMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1983

Key Information

Years in Operation

43

Location & Directions

Address

30-50 WHITESTONE EXPRESSWAY, SUITE 304

FLUSHING, NY

Service Area

This agency serves patients in FLUSHING and surrounding areas in NY.

Patient Satisfaction

2/5
Would Recommend:58%
Rate 9-10:71%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.98% falls with injury

Low rate of falls with injury

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

100% improved in mobility

Based on patient outcomes

Better than average

100% improved in bathing

Based on patient outcomes

Better than average

100% improved managing meds

Based on patient outcomes

Better than average

100% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
58%
Rated 9 or 10 (Excellent)
71%
Team Gave Professional Care
79%
Team Communicated Well
75%
Discussed Medicines & Safety
69%
Completed Surveys
250
13% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care96.5%
Flu Vaccination Rate53.1%
Improvement in Walking/Mobility99.9%
Improvement in Bathing99.8%
Improvement in Managing Medications100.0%
Improvement in Getting In/Out of Bed97.5%
Improvement in Breathing100.0%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury1.0%

Lower is better

Discharge Function Score60.9%
Health Info Transfer to Provider72.7%
Health Info Transfer to Patient62.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
2732 reviews
Patricia Cammarota

Patricia Cammarota

I was blessed with Elaine Engros as my assigned RN during my recovery. She is outstanding in every way. Professional, compassionate and empathetic. She made me feel confident and answered all my questions and concerns. I can't say enough great about her and Royal Care. My most sincere thanks.

Verified Google review
Kenneth Melnick

Kenneth Melnick

Coreen Synek has been my nurse She is the best in-home nurse I’ve ever had. I’ve had several. She is very efficient and knows exactly what she’s doing She has made my wound heal quicker than expected I would recommend her to anybody I really appreciate the fact that she makes herself available to come here as often as well. Care will allow her to come. Best and most of all she really cares about me as a patient

Verified Google review
Laytasha Gregory

Laytasha Gregory

Nurse Eva is SUPER helpful, very patient, nice efficient and prompt. She communicates her arrival time to our home and arrives at the time that she communicated. She ensures that we are getting the services and supplies that my grandmother requires and always asks if we have any questions. She has a gentle and caring energy about her which I really appreciate. I’m not sure if our physical therapist and occupational therapist are from the same agency but if so they are equally as amazing as Eva❤️

Verified Google review
Monika Zuckermann

Monika Zuckermann

Leah my OT Is the best therapist ever. I am 84 years old. I have muscular dystrophy and I have three cancers. Currently I am slowly dying of terminal leukemia... I have seen dozens of occupational therapists.. I have never met anyone like Leah. She is incredible highly skillful incredibly devoted to every patient and the patient’s comfort and care. I have never met a better therapist than her and I’ve seen many with my late husband after his stroke and when I took care of my mother in a wheelchair, it is a pleasure and a privilege to come across someone as rare and as wonderful as LEAH. I can be very critical and very grouchy due to my illness, but I would recommend Liya enthusiastically and without any reservation. LEAH is precious, and I am most grateful to her until I die. I would like to add that I am in and out of cancer Hospital at least four times a year and I always ask for Leah so I got to know her really well. Gratefully,Monika Zuckermann, New York City.

Verified Google review
Healing Now

Healing Now

I had the most wonderful experience with Ms. L. Lee a nurse from your company. I had questions, concerns and anxiety. Ms. Lee eliminated all of that very quickly with her calmness and empathy for what I was feeling. She gave me an overview of the process that put me at complete ease. I am so thankful that Ms. Lee was kind, patient and willing to explain in order to alleviate my stress. This is a new world for my family and Ms. Lee ushered us in nicely. I think it would be great if Ms. Lee did a promotional video for Royal Care in which she explained the dynamics to incoming patients and their families. That would go a long way towards helping new families feel confident and peaceful as they engage with Royal Care. Thanks again to Ms. Lee.

Verified Google review

Reviews from Google Places for ROYAL CARE CERTIFIED HOME HEALTH CARE, LLC. These are real experiences shared by families and patients.