CENTERWELL HOME HEALTH

liverpool, NYMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1987

Location & Directions

Address

115 CONTINUUM DRIVE, SUITE 2E

LIVERPOOL, NY

Service Area

This agency serves patients in LIVERPOOL and surrounding areas in NY.

Patient Satisfaction

4/5
Would Recommend:84%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.21% falls with injury

Low rate of falls with injury

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

98% improved in mobility

Based on patient outcomes

Better than average

97% improved in bathing

Based on patient outcomes

Better than average

99% improved managing meds

Based on patient outcomes

Better than average

94% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
84%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
91%
Team Communicated Well
90%
Discussed Medicines & Safety
83%
Completed Surveys
331
30% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.9%
Flu Vaccination Rate77.6%
Improvement in Walking/Mobility98.3%
Improvement in Bathing96.7%
Improvement in Managing Medications99.4%
Improvement in Getting In/Out of Bed97.6%
Improvement in Breathing94.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.2%

Lower is better

Discharge Function Score77.1%
Health Info Transfer to Provider96.4%
Health Info Transfer to Patient98.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.7
64 reviews
B H

B H

Employees are prompt, patient, professional, clean, organized. I am pleasantly surprised, although my mother was very pleased with your predecessor Kindred. I will definitely recommend you to my family, friends and neighbors. A special 'shout-out' to Dani and Ali. They are the best !!

Verified Google review
Marcia Mele

Marcia Mele

I cannot say enough good about my experience. With their help, I went from wheelchair to walker to cane to no assistance devices. They've given me exercises I can use on an ongoing basis to maintain my strength and balance. And they were so caring and made me so comfortable and willing to try and keep up the exercises. I saw Dani in the most visits and she was so friendly and encouraging. I also saw Matt once and he did a great job. And as the team lead, I also saw Kevin who pushed my limits but made me know I was safe. This was my first PT experience and I wouldn't hesitate to reach out in the future.

Verified Google review
Jim Keeney

Jim Keeney

Great people to work with . Very supportive and informative of my Health issues. Visits help to ease the anxiety of what I'm going through and not having the stress and panic of going to my Doctor office when there is really no need to. I personally highly recommend them ! They truly care about my health but more importantly about Me . They push you just enough but not too much.

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Paul Palen

Paul Palen

First visit supervisor was efficient. Second visit therapist Jessica was also very efficient and friendly, as well as on the first end-month evaluation. The weekly visits by Nicole were the hi-lite. She was efficient, friendly, fun…my wife and I thoroughly enjoyed and looked forward to her sessions. She has a delightful sense of humor and was cautious and optimistic. She put together a program that has greatly assisted my spinal surgery recovery. She is a treasure.

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Joanne DePaola

Joanne DePaola

All the nurses and therapists have been very thorough and patient with our mom. They've been instrumental in helping her (and us) realize what she needs to do in order to get her strength back the last few weeks. I can't tell you how grateful we are to them for being who they are--devoted to their profession and making a difference in their patients lives. It's admirable.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.