WILLCARE CHHA (NEWBURGH)

newburgh, NYMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1995

Key Information

Location & Directions

Address

700 CORPORATE BOULEVARD

NEWBURGH, NY

Service Area

This agency serves patients in NEWBURGH and surrounding areas in NY.

Patient Satisfaction

3/5
Would Recommend:78%
Rate 9-10:86%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.49% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

84% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
86%
Team Gave Professional Care
89%
Team Communicated Well
86%
Discussed Medicines & Safety
83%
Completed Surveys
581
25% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.2%
Flu Vaccination Rate44.8%
Improvement in Walking/Mobility87.0%
Improvement in Bathing90.6%
Improvement in Managing Medications84.1%
Improvement in Getting In/Out of Bed87.6%
Improvement in Breathing90.6%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury0.5%

Lower is better

Discharge Function Score60.3%
Health Info Transfer to Provider65.5%
Health Info Transfer to Patient91.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3
6 reviews
Chelsea Colandrea

Chelsea Colandrea

No written review provided

Verified Google review
Frank Agresti

Frank Agresti

I am quite unhappy about a company you referred me to. Home health care pavilion was contacted by your company to measure and supply me with a jazzy scooter it took almost 5 months for them to deliver a scooter that I don't fit in.. I have contacted Home Healthcare Pavilion over a half dozen times and when they responded it was to make excuses. I am left with no alternative but to tell the world how horrible my experience with this company. . They delivered my Jazzy scooter on October 22. I have been trying to get them to help with adjusting the seat. No response after more than 6 calls. It took them almost 5 months to produce it. And it is so uncomfortable because I don't fit it. This has been a horrible experience.i shall be contacting the program that supplies the chairs.

Verified Google review
Sandra T.

Sandra T.

Horrible. I've inquired at least twice about supplies that my mother's physician ordered sent to this agency and they never called me back.

Verified Google review
Mikayla

Mikayla

Website says Speech Therapy is offered as a service and then when everything was set up and we were ready for the care, the woman on the phone said thwy don’t offer that… Then why is it on your website? If you don’t offer it remove it.

Verified Google review
geri olympia

geri olympia

My husband has had physical and occupational therapy since the middle of August I was very hesitant at first it took a week or 2 to get it straight buy after that I can't say how wo nderful pt ava and ot beth have been they both worked very hard with my husband they both were very compassionate with there jobs! Thank you so much

Verified Google review

Reviews from Google Places for WILLCARE CHHA (NEWBURGH). These are real experiences shared by families and patients.