WELL CARE HOME HEALTH OF THE TRIAD INC

advance, NCMedicare Certified
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Verified Information

Medicare Certified agency provider

GOVERNMENT OPERATED ownership

Certified since 1973

Key Information

Years in Operation

53

Location & Directions

Address

146 DORNACH WAY

ADVANCE, NC

Service Area

This agency serves patients in ADVANCE and surrounding areas in NC.

Patient Satisfaction

4/5
Would Recommend:79%
Rate 9-10:86%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1% falls with injury

Low rate of falls with injury

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

92% improved in mobility

Based on patient outcomes

Better than average

93% improved in bathing

Based on patient outcomes

Better than average

92% improved managing meds

Based on patient outcomes

Better than average

97% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
79%
Rated 9 or 10 (Excellent)
86%
Team Gave Professional Care
89%
Team Communicated Well
85%
Discussed Medicines & Safety
86%
Completed Surveys
594
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate66.0%
Improvement in Walking/Mobility91.8%
Improvement in Bathing93.2%
Improvement in Managing Medications92.3%
Improvement in Getting In/Out of Bed94.1%
Improvement in Breathing96.8%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury1.0%

Lower is better

Discharge Function Score65.2%
Health Info Transfer to Provider74.2%
Health Info Transfer to Patient75.0%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.8
11 reviews
Rhonda Holcombe

Rhonda Holcombe

I have been in healthcare for 37 years in all facets of care and have been with WC Health/Hospice for almost a year and have the utmost respect for the expertise our clinical team exudes and the extra care that our whole operations team has for our home health side and our hospice side. This company also goes above and beyond care for all of our community partners to ensure the best care for all patients. Looking forward to growing even more with WellCare Health.

Verified Google review
Josh Uhl

Josh Uhl

They don't listen to your suggestions of who comes to your home, we've had other companies tell us how to live and they we're " African " Americans anyway I don't want to go through the same issues that we had in the past, please send us caucasian people instead, my wife has a hard time trusting people and extremely not happy about all this currently but she needs the assistance PT part of it and if you can't understand than I will take our business elsewhere

Verified Google review
Amanda Bennett

Amanda Bennett

Ok about a week or so ago I was getting frustrated cause the person they paired me with for o.t. which was erica she wasnt calling like I was told she was supposed to so I constantly had to call to find out what was going on. The R.N. had already came out she was awesome. Well erica still never showed so someone else has me now. Her name is Cameron she absolutely amazing. Shes awesome. I look forward to working with her. Update #2 review. Well Care is a great company for the most part the ones I've talked to very caring. I've been working with my therapist a lil while now. I dont know how Well Care does the scheduling it's by county or what. I highly recommend this company, and as for therapist I recommend Cameron, if you're able to request her shes Awesome!. I've had multiple therapist from different companies through my years when I was younger, but Cameron is by far the Greatest. I absolutely love her shes Great Update#3 Finally finished my rounds of therapy. My therapist cameron crumpler was by far awesome. Her associate Amanda I have to say was lazy. I'll never work with wellcare again. I'll work with Cameron if she ever goes to a different company or goes to her own practice. But wellcare as a whole it's no good. Theres better places out there. Thay put time and effort in their patients. You know a therapist is lazy and dont wanna do her job not Cameron but the other one when she says all you do is play games and do activities. Ok what else is there to do to strengthen muscles in hands thats occupational therapy read the definition of it duh.

Verified Google review
Shaun Baity

Shaun Baity

If i could give negetive stars i would!!!!!! Maria the nurse that checked on my 85 year old grandfather....Threatned to pepper spray my dog because he licked her hand!!!! Very disappointed with the treatment and attuide she had with us!!!! 😠😠😠😠😠😠😤😤😤😤😤😤😡😡😡😡😡

Verified Google review
Djamy Dow

Djamy Dow

This past months to year, this ins, company has become horrible. Undependable, and sorry. It is my right and I tell you now before settling, search out all, they have made me think they were working to help me out, as I look back weeks I see I've had to call in about every week at least once a week because what I may have called for didn't get done. I shouldn't have had to be the one to call on for prior approvals, and when my dr.s tell me they haven't received forms to fill out, it makes sense now, months later This one certainly don't cover any ain relievers now, then I just learned when my dr did try to try me on something, they told them what to put me on that they will cover. That's wrong, you are not me, and don't know my health and body, you have no right. I will find me another ins company You aren't the only one. I didn't want to click on even 1 star. I been getting the run around for at least half a year while you been getting paid for it.

Verified Google review

Reviews from Google Places for WELL CARE HOME HEALTH OF THE TRIAD INC. These are real experiences shared by families and patients.