ATRIUM HEALTH AT HOME CHARLOTTE
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1982
Key Information
Location & Directions
Service Area
This agency serves patients in CHARLOTTE and surrounding areas in NC.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.56% falls with injury
Low rate of falls with injury
88% improved in mobility
Based on patient outcomes
88% improved in mobility
Based on patient outcomes
89% improved in bathing
Based on patient outcomes
85% improved managing meds
Based on patient outcomes
92% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
nena cahill
We had OT and PT come to the home for 4-5 weeks. Both were very professional, caring and knowledgeable. I would definitely recommend the folks at the Atrium Health At Home whose address is 5040 Airport Center Parkway, Charlotte.
Debbie leppard
The worst customer service I have ever experienced. I have a billing issue and they won't file my insurance correctly and offer a different excuse every time. They keep telling me they will call me back but I continuousely have to call back to hear their new excuse. They deserve negative stars.
steve singer
I had a wonderful experience. Good nurses. I had several issues that needed to be escalated to the office manager. This was all taken care quickly and favorably resolved. Everyone showed genuine interest and investment in my outcome
Rita
I really appreciate these guys! If I'm having any issues at all with anything they are there to support and help me get any supplies that I need for my sons feeding tube. Thank you!
marys daughter
Horrendous! They should be out of business. Not fit to supply necessary, vital medical equipment. I am not sure what happened to this place since 2019 when they were good, but their customer service and competence has completely crashed. I've been trying to reach them for TWO MONTHS to replace a broken CPAP machine my doctor gave them the Rx for over 8 weeks ago. Their website and outgoing voicemail message says they respond to emails in 24 hours - THATS A LIE! I've sent several emails in these past 2 months and nobody has ever replied. I've called them too many times to count and the same thing happens EVERY TIME. Someone takes my information, says they're going to put me on hold "for just a minute", or they have to "go see if my machine is in", or they have to "transfer me to another dept", etc., and then I sit on hold for 10, 20, even 47 minutes one time before it disconnects, and nobody EVER calls back. I'm asking my doctor today to recommend a new supplier immediately. I'm also reporting them to the Better Business Bureau, AND, I'm calling the State of North Carolina to see if there is an agency that oversees medical equipment suppliers, and if there is, I'm filing a complaint there as well. These people running Health at Home need to understand they aren't selling cheeseburgers, they are SUPPLYING MEDICAL EQUIPMENT, some for actual life supporting things. They have to do much, much better.
Reviews from Google Places for ATRIUM HEALTH AT HOME CHARLOTTE. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Phone
(704) 512-2300Years in Operation
44
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov