CHEROKEE HOME HEALTH AGENCY

cherokee, NCMedicare Certified
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Verified Information

Medicare Certified agency provider

GOVERNMENT OPERATED ownership

Certified since 1980

Key Information

Phone

Years in Operation

46

Location & Directions

Address

73 KAISER WILNOTY DRIVE

CHEROKEE, NC

Service Area

This agency serves patients in CHEROKEE and surrounding areas in NC.

Quality Highlights

Based on CMS quality data

3.45% falls with injury

Low rate of falls with injury

Better than average

98% timely care start

Care started promptly after referral

Better than average

63% improved in mobility

Based on patient outcomes

63% improved in mobility

Based on patient outcomes

62% improved in bathing

Based on patient outcomes

46% improved managing meds

Based on patient outcomes

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
82%
Rated 9 or 10 (Excellent)
100%
Team Gave Professional Care
88%
Team Communicated Well
91%
Discussed Medicines & Safety
94%
Completed Surveys
13
16% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.3%
Flu Vaccination Rate50.0%
Improvement in Walking/Mobility63.1%
Improvement in Bathing61.8%
Improvement in Managing Medications46.0%
Improvement in Getting In/Out of Bed63.2%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury3.5%

Lower is better

Discharge Function Score93.8%
Health Info Transfer to Provider96.2%
Health Info Transfer to Patient98.3%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.1
65 reviews
Avery Johnson

Avery Johnson

Unfortunately I had to visit this facility at around 4:00 am last night with a medical issue. Fortunately I was at one of the best Emergency Rooms I had been to. From the time I arrived till I left a couple hours later, all the staff I had any contact with were amazing. First, the kind lady out front was very helpful and did everything she could to make me feel comfortable and helped to get me back as soon as she could. The RN that took care of me was awesome, heck she took care of my wife just as well as me with warm blankets and ask several times if we were OK and did we need anything. The Dr. on duty really took his time with me and I never felt rushed. Another nurse had a awesome personality and stuck me with no pain at all, that's always a plus when you are getting a IV. From what little of the facilities I was exposed to they were spotless. Thank each and every one of you for what you do, and know how deeply you are appreciated by me and I'm sure the citizens you serve. May God's blessings be with you all, and thanks again for everything you did for me.

Verified Google review
Brandy Brewer

Brandy Brewer

My daughter and I got the pleasure to receive care from Dr. Sexton and the nursing staff today, and received excellent care! Thank you for showing genuine concern over my daughter's health and for being so compassionate!

Verified Google review
Stephanie Ripka

Stephanie Ripka

I am a healthcare provider who has communicated with Cherokee Indian Hospital multiple times regarding mutual patients. Each time I call, they have been very responsive, professional, and knowledgeable. I look forward to working with them again in the future!

Verified Google review
Dreadz Rosez

Dreadz Rosez

Had up bicycle accident at fire mountain? I am from Asheville, hurt myself really bad to the point I couldn't barely drive, so I came here to this e. R to seek help. And I just wanna say the staff agency all the way, around one hundred percent excellent on top of excellent on top of excellent.This place has done very well.I appreciate them for their help and their kindness

Verified Google review
David Mcdonald

David Mcdonald

It's not a health care facility... more like a don't care facility. My cardiologist sent in order for me to get a heart monitor to wear for a week to diagnose an issue with my heart rhythm. Marbe clinic sent in order 3 weeks ago and I wasn't contacted after several days of waiting. I then called cherokee hospital and spoke with Barbara. She lead me to the woman in respiratory dept. I never got answer after calling and left a message but haven't got an appointment or even a call back for the last 2 weeks. Very unprofessional and not acceptable for someone who should at least be interested in their job enough to call ... Bad position for someone to hold that has no concern for patients...

Verified Google review

Reviews from Google Places for CHEROKEE HOME HEALTH AGENCY. These are real experiences shared by families and patients.