DUKE HOME HEALTH

durham, NCMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1986

Key Information

Location & Directions

Address

4321 MEDICAL PARK DR SUITE 101

DURHAM, NC

Service Area

This agency serves patients in DURHAM and surrounding areas in NC.

Patient Satisfaction

5/5
Would Recommend:87%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.34% falls with injury

Low rate of falls with injury

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

87% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

87% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
92%
Team Communicated Well
89%
Discussed Medicines & Safety
90%
Completed Surveys
769
23% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care95.2%
Flu Vaccination Rate67.7%
Improvement in Walking/Mobility86.8%
Improvement in Bathing89.7%
Improvement in Managing Medications86.7%
Improvement in Getting In/Out of Bed90.6%
Improvement in Breathing93.2%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.3%

Lower is better

Discharge Function Score81.3%
Health Info Transfer to Provider94.1%
Health Info Transfer to Patient95.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
20 reviews
David Plemons

David Plemons

As a nursing home administrator serving the Durham market, I have had the opportunity to work closely with Duke Home Care and Hospice—not only as a recipient of their services for my residents, but also through strong professional relationships with their entire interdisciplinary team. From this perspective, I can confidently attest to their unwavering commitment to excellence in every aspect of their operation. As part of a large and highly respected health system, Duke Home Care and Hospice has access to resources that many other providers understandably envy. What sets them apart, however, is how thoughtfully and effectively they use those resources to deliver an outstanding experience for the individuals and families entrusted to their care. I wholeheartedly and enthusiastically recommend Duke Home Care and Hospice.

Verified Google review
Amrit Singh

Amrit Singh

This is in regard to Duke Hospice bereavement services: my family and I received tremendous support from the social workers and staff members during our time of bereavement. The one-on-one support and the 8-week support group was excellent. Thank you so much for offering this service to the community.

Verified Google review
Philip Florio

Philip Florio

It was a touching experience attending the Lights of Remembrance event at the Duke Homecare and Hospice where families and friends dedicate Luminaries to their departed with poignant and touching words. While assisting the patients and their families with skilled and compassionate care, this ceremony offers the families an opportunity to remember their loved ones in the presence of others who have shared their experience. Besides the care given while alive by the Duke Hospice and Home Health, the Duke Hospice Bereavement Services continues assisting the families and friends with their loss.

Verified Google review
Steve Hodges

Steve Hodges

I've had multiple people who got Duke Hospice services. The staff are so very dedicated to helping the patients on their last journeys but also, their families for whom it can be a time of anguish. I've used the assigned social worker in this regard to help. It's a team approach and important to leverage the whole team. The medical staff know so much of how to provide comfort and manage pain. I attended Bereavement offerings afterward, and those group sessions were absolutely priceless and perfectly executed. In fact several of us who attended became friends and stay in touch. I can't say enough good about Duke Hospice.

Verified Google review
Bradley Jeffries

Bradley Jeffries

Rosalyn has no business working in the business in any capacity. I was being discharged after a multiple day stay and the providers wanted to know when they could show me what they needed to she could care less and essentially told me to just wait around. No one thought it Made me since so I was discharged and went home. Later she called trying to chastise me for leaving the hospital which was ridiculous. People that have no compassion or human decency should not be in a role like this. This starts at the top though. She needs to be evaluated and hopefully her calls are recorded because I think Duke would be appauled with the way she has been treating their patients. This is something that I am willing to take all the way to the top because no patients especially terminal diagnosis should have this extra nonsense put on them by someone that is just there to collect a check.

Verified Google review

Reviews from Google Places for DUKE HOME HEALTH. These are real experiences shared by families and patients.