GUARDIAN HOME HEALTH

hickory, NCMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1977

Key Information

Phone

Years in Operation

49

Location & Directions

Address

100 MAIN AVENUE NW SUITE 200

HICKORY, NC

Service Area

This agency serves patients in HICKORY and surrounding areas in NC.

Patient Satisfaction

5/5
Would Recommend:87%
Rate 9-10:90%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.25% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

91% improved in bathing

Based on patient outcomes

Better than average

88% improved managing meds

Based on patient outcomes

Better than average

93% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
90%
Team Gave Professional Care
92%
Team Communicated Well
89%
Discussed Medicines & Safety
89%
Completed Surveys
301
28% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.4%
Flu Vaccination Rate58.4%
Improvement in Walking/Mobility90.1%
Improvement in Bathing90.6%
Improvement in Managing Medications88.5%
Improvement in Getting In/Out of Bed91.7%
Improvement in Breathing93.3%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.3%

Lower is better

Discharge Function Score82.2%
Health Info Transfer to Provider52.2%
Health Info Transfer to Patient92.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3
4 reviews
April REID-Justice

April REID-Justice

The job was satisfying with most patients. Would call night before but then patients would not be home. A lot of driving with low mileage reimbursements. Manager is very skeptical of you and trust is a big problem with her. This kind of manager you can lose your license very easily. I had patient lie and say I didn't call them when they were driving and leaving the home. I was made out I was the reason patients were leaving when they were no longer home bound.

Verified Google review
Roger Hart

Roger Hart

😢awful. Social worker guy called police that I was going to harm my mother if she came home. False lie and protective services proved. She also admitted it was his number. He blocked it but their system opens it up. Slander and defimation of character is an expensive thing to do.

Verified Google review
sandra oliver

sandra oliver

Thes people are awesome. They come to see you at one of your worst times but they make you feel so much better. Doesn't matter who you are or how your house looks. Or you don't have a stupid question. They help you thru whatever is going on. May God bless Each of you

Verified Google review
John Patterson

John Patterson

These people r spot on .they r very friendly an professional.great to work with an very professional in letting patient know they were on time or running a little late. Or who was coming that day.

Verified Google review

Reviews from Google Places for GUARDIAN HOME HEALTH. These are real experiences shared by families and patients.