CENTERWELL HOME HEALTH

kinston, NCMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1984

Location & Directions

Address

2111 NORTH QUEEN STREET SUITE C

KINSTON, NC

Service Area

This agency serves patients in KINSTON and surrounding areas in NC.

Patient Satisfaction

3/5
Would Recommend:76%
Rate 9-10:84%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.07% falls with injury

Low rate of falls with injury

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

94% improved in mobility

Based on patient outcomes

Better than average

92% improved in bathing

Based on patient outcomes

Better than average

95% improved managing meds

Based on patient outcomes

Better than average

95% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
76%
Rated 9 or 10 (Excellent)
84%
Team Gave Professional Care
86%
Team Communicated Well
87%
Discussed Medicines & Safety
82%
Completed Surveys
242
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care100.0%
Flu Vaccination Rate53.5%
Improvement in Walking/Mobility93.5%
Improvement in Bathing91.6%
Improvement in Managing Medications94.7%
Improvement in Getting In/Out of Bed94.6%
Improvement in Breathing95.2%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.1%

Lower is better

Discharge Function Score69.6%
Health Info Transfer to Provider98.5%
Health Info Transfer to Patient98.7%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
30 reviews
Jacquelyn Markland

Jacquelyn Markland

This is the second time CenterWell has been called to provide home health care for my dad after a hospital stay. Nursing care, physical therapy and occupational therapy have come each week. Mostly the experiences from all involved have been great, caring and professional. I would give 5 stars, but one nurse severely lacks good communication skills.

Verified Google review
Cheryl Garner

Cheryl Garner

CenterWell Home Health is a very good place to get all of your home health care that you need. The staff is very professional and well trained. The staff knows how to get resources and referral information that you may need. Just give them a call and you want be disappointed.

Verified Google review
brenda combs

brenda combs

So far it has been rewarding and I believe it is helping me. The physical therapist has been great easy to work with and very supportive and understanding.

Verified Google review
Renee Wilson

Renee Wilson

Everyone, especially Kelly, has been very helpful while learning to live with my ileostomy. Kelly came whenever I called or needed help. She made me feel like I was her only case.

Verified Google review
Mary Hawkins

Mary Hawkins

I was well pleased with my service. I had excellent care givers coming out to see me. I was given a courtesy call the day before my visit and was checked on by the team to make sure I was satisfied with my visit. Thank you for your care and your team.

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.