CENTERWELL HOME HEALTH

raleigh, NCMedicare Certified
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Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1989

Location & Directions

Address

3301 BENSON DRIVE, SUITE 222

RALEIGH, NC

Service Area

This agency serves patients in RALEIGH and surrounding areas in NC.

Patient Satisfaction

4/5
Would Recommend:78%
Rate 9-10:88%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.78% falls with injury

Low rate of falls with injury

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in mobility

Based on patient outcomes

Better than average

90% improved in bathing

Based on patient outcomes

Better than average

89% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
78%
Rated 9 or 10 (Excellent)
88%
Team Gave Professional Care
89%
Team Communicated Well
87%
Discussed Medicines & Safety
82%
Completed Surveys
373
23% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.6%
Flu Vaccination Rate82.9%
Improvement in Walking/Mobility89.9%
Improvement in Bathing90.1%
Improvement in Managing Medications88.8%
Improvement in Getting In/Out of Bed90.8%
Improvement in Breathing91.4%
Pressure Ulcer Rate0.0%

Lower is better

Falls with Major Injury0.8%

Lower is better

Discharge Function Score77.5%
Health Info Transfer to Provider91.3%
Health Info Transfer to Patient99.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.7
81 reviews
业力业力业力业力

业力业力业力业力

Centerwell Home Health discriminates against clients who have Medicare/Medicaid insurance. This is unacceptable and DHSS should investigate them for this discrimination! When I sought their services by providing my Medicare & Medicaid their denied me their services on the flimsy reason that they did not have staff to provide the requested services. However, when I provided them with my private insurance, miraculously they had staff with the same week of being denied services! I will be reporting my experience to DHSS for no one deserves to denied services they really need based on the type of insurance they have.

Verified Google review
Richard Jones

Richard Jones

Excellent care, support and responsiveness to my 92-year-old Mom's needs. The warmth of care begins when the phone calls are answered or with the smiling and welcoming faces at the front desk, to the nurses and assistants, the tech staff, and of course with the doctors and all other providers. Outstanding medical providers.

Verified Google review
linda cummings

linda cummings

I had the pleasure of receiving the best home care with some of the most caring caregivers I have had with home-care. This care team provided the most positive support and they were very professional and they showed concern for my pain. There was open communication, Merideth and Jarod both deserve worker of the month and rewarded with a raise.

Verified Google review
Mary Johnson

Mary Johnson

Centerwell Home Health they cares about their clients. CenterWell is working with me in Physical Therapy. which I have shown a little improvement within the last couple of weeks. Thank you so much especially , Tisha she's the best therapist that I ever had working with me. My experience with CenterWell unbelievable!!!!

Verified Google review
Kathy Seaton

Kathy Seaton

Victoria is by far the best physical therapist I have ever had. She is a wonderful combination of excellent teaching skills, knowing exactly where I'm at physically and how to help at that level, and psychological support, not gushy but always positive and encouraging. I wish I could keep her!

Verified Google review

Reviews from Google Places for CENTERWELL HOME HEALTH. These are real experiences shared by families and patients.