FIRSTHEALTH HOME CARE
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 1998
Key Information
Location & Directions
Service Area
This agency serves patients in WEST END and surrounding areas in NC.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
0.65% falls with injury
Low rate of falls with injury
87% improved in mobility
Based on patient outcomes
87% improved in mobility
Based on patient outcomes
88% improved in bathing
Based on patient outcomes
83% improved managing meds
Based on patient outcomes
92% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
saggioculo
Most amazing people I've ever met. FirstHealth Hospice made it possible for my mom to stay at home for her final days. They showed the utmost respect and compassion for my mom. I will be forever grateful for everyone that took exceptional care of my mom. Thank you so very much!
Phyllis Shaw
I want to extend my heartfelt gratitude to FirstHealth Hospice and Palliative Care for the exceptional care they provided to my husband during his final days. Their professionalism, compassion, and unwavering dedication brought our family comfort during one of the most difficult times in our lives. From the moment we entered their care, every nurse, aide, and staff member treated my husband with dignity, respect, and gentle kindness. Their team not only ensured that his medical needs were met with excellence but also offered emotional and spiritual support that made a lasting difference for both him and our family. Even after his passing, FirstHealth didn’t forget us. The follow-up calls, grief resources, and sincere check-ins showed their deep commitment to holistic care—extending far beyond the bedside. Their support has continued to carry me and my family through the early stages of grief, and for that, we are deeply thankful. Thank you, FirstHealth, for the way you cared for my husband—and for how you’ve continued to care for us. Your work is a true ministry of healing, compassion, and love. Sincerely, Phyllis Shaw & Family
david white
I would like to thank each and everyone of you for making my Wife's last days so easy. She could not have been in better hands and I sincerely thank you from the bottom of my heart. You are such loving and caring people . And you treated myself so well. I will never ever forget this place. You guys are a God sent from heaven. Thank you David White Husband of Julia Anne White Passed june 3rd 2025
Cathy Cockman
Just want to give 🌟 🌟 🌟 🌟 🌟 to your Nurses Aide Emily and your Nurse Jane. I was the caregiver for one of your Patients that passed Friday. I work thru an agency and the two ladies really made a difference.. Emily did what ever she could to help if personal care wasn't needed. She was very professional and very kind.. Jane was one of a kind.. Out off all the Hospice nurses I've had experiences with Jane was by far one of the best.. she did everything in her power to make things happen.. She made sure he was comfortable! God Bless you all for the work y'all do! Catherine Cockman PCH
Lisa Page
Thanks to the nurses and staff at FirstHealth Hospice, my dad was able to live his last few days with dignity, compassion, and peace. There's no words to describe how amazing and understanding his nursing staff was and I'll never forget the genuine kindness and care brought to my family. Throughout the tragedy of his passing, they brought peace to our family and we are forever grateful. Cameron, Lorraine, and Annie, y'all were especially remarkable. Thank you again. We'll never forget you.
Reviews from Google Places for FIRSTHEALTH HOME CARE. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov