OTTERBEIN UNIVERSAL HOME HEALTH & HOSPICE

bellefontaine, OHMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1985

Key Information

Years in Operation

41

Location & Directions

Address

921 RUSH AVENUE

BELLEFONTAINE, OH

Service Area

This agency serves patients in BELLEFONTAINE and surrounding areas in OH.

Patient Satisfaction

4/5
Would Recommend:87%
Rate 9-10:89%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.43% falls with injury

Low rate of falls with injury

Better than average

93% improved in mobility

Based on patient outcomes

Better than average

93% improved in mobility

Based on patient outcomes

Better than average

95% improved in bathing

Based on patient outcomes

Better than average

94% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
87%
Rated 9 or 10 (Excellent)
89%
Team Gave Professional Care
91%
Team Communicated Well
89%
Discussed Medicines & Safety
86%
Completed Surveys
152
24% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.5%
Flu Vaccination Rate55.8%
Improvement in Walking/Mobility92.9%
Improvement in Bathing95.3%
Improvement in Managing Medications94.4%
Improvement in Getting In/Out of Bed97.3%
Improvement in Breathing91.4%
Pressure Ulcer Rate0.2%

Lower is better

Falls with Major Injury1.4%

Lower is better

Discharge Function Score84.9%
Health Info Transfer to Provider90.3%
Health Info Transfer to Patient99.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
4 reviews
Jim Moore

Jim Moore

Outstanding care. Libby is a 10 plus!

Verified Google review
M Pete

M Pete

Herb completely changed the energy around home health care for my father. He was able to educate my dad and grandmother as well as provide great care and compassion. My dad is very stubborn and Herb had my dad singing his praises. Thankful for Mike and Deb as well. You never know why some patients connect with some nurses over the others, but the great thing about universal is they don’t take it personal and have several to circulate care. ❤️

Verified Google review
Andrew Geiger

Andrew Geiger

Universal Home Health was recommended to me for my parents. They have been outstanding and without question I would refer them to anyone in need of services they offer.

Verified Google review
Terri Stapleton

Terri Stapleton

My dad was taken care of by hospice in Bellefontaine until he passed Thanksgiving day. They were very kind and considerate each and every day. Our nurse Cindy was as angel on earth. She cared for him as if it were her own dad. We will never forget the dignity and respect sprinkled with humor and simple loving kindness. Our hearts are broken at his loss but filled with gratitude for these amazing people. Give generously to this cause. Thank you

Verified Google review

Reviews from Google Places for OTTERBEIN UNIVERSAL HOME HEALTH & HOSPICE. These are real experiences shared by families and patients.