CARETENDERS
Verified Information
Medicare Certified agency provider
PROPRIETARY ownership
Certified since 1998
Key Information
Location & Directions
Service Area
This agency serves patients in CLEVELAND and surrounding areas in OH.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.46% falls with injury
Low rate of falls with injury
87% improved in mobility
Based on patient outcomes
87% improved in mobility
Based on patient outcomes
86% improved in bathing
Based on patient outcomes
83% improved managing meds
Based on patient outcomes
93% improved in breathing
Based on patient outcomes
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Sarah Ramsey
What a great agency! The staff is wonderful and caring!
Christina Estrada
We have had the worst experiences with this company! No one knows what’s going on scheduling changes without telling patient! Bloodwork getting lost, not sending another person out to draw for 3 weeks and still there’s issue and it not getting done. Administration is rude! Would not recommend!!!! If you care about your loved one look elsewhere !!!!! WOULD. NOT RECOMMEND!!!!!
Florence Munoz
No written review provided
Pamela Howard
The administration is extremely incompetent! A "computer glitch" lost our original therapy order; the guaranteed appointment date came and went; therapists call the night before the appt (or not) and show up whether they reach you or not. If you call with any concerns or questions, no one calls you back. We decided to cancel their services and go with another company when a so-called therapist showed up unscheduled at my mother's door, who has dementia, and asked her to take off her top during her OT therapy session.
Kevin McManamon
The administration that sends out the nurses is incompetent. They call the night before, change times, don't show up, they have only one INR machine and few qualified nurses who can use it.I complained to a manager and was told that's just the way they do things. I had complicated open heart surgery and have missed other doctor's apointments because of Brookdale's policymakers, and performance. I would not use or recommend them and regret choosing them!
Reviews from Google Places for CARETENDERS. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov