UNION HOSPITAL HOME HEALTH AGENCY

dover, OHMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1987

Key Information

Location & Directions

Address

320 OXFORD STREET

DOVER, OH

Service Area

This agency serves patients in DOVER and surrounding areas in OH.

Patient Satisfaction

5/5
Would Recommend:85%
Rate 9-10:94%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.69% falls with injury

Low rate of falls with injury

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

88% improved in mobility

Based on patient outcomes

Better than average

86% improved in bathing

Based on patient outcomes

Better than average

84% improved managing meds

Based on patient outcomes

Better than average

91% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
85%
Rated 9 or 10 (Excellent)
94%
Team Gave Professional Care
92%
Team Communicated Well
89%
Discussed Medicines & Safety
90%
Completed Surveys
108
31% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.3%
Flu Vaccination Rate58.3%
Improvement in Walking/Mobility88.4%
Improvement in Bathing86.2%
Improvement in Managing Medications83.6%
Improvement in Getting In/Out of Bed89.2%
Improvement in Breathing90.5%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score83.7%
Health Info Transfer to Provider97.8%
Health Info Transfer to Patient99.1%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

2.4
272 reviews
Sandra Manbeck

Sandra Manbeck

I went to the ER because I was on oxygen and was still gasping for air. My portable tank had a 1/2 hr of oxygen left and I was still sitting there! I went to the desk and told them I was running out of my oxygen and if they couldn't get me in I would have to leave. She told me she was sorry and she would let them know I left!!??!!?? This was not the first time my wait was hours!

Verified Google review
Henry

Henry

The ER Dr was great, I forget her name. I had no assessment done by the 2 nurses I had for the 20 hours I was in ER. I had no food for 20 hours (I was waiting on a bed upstairs and was allowed to eat) I was transferred finally to my room on Stepdown. The care I received there was seriously the best. They actually checked on me, fed me, helped relieve my pain etc. all the things the ER staff ignored. If the ER did a better job I think the hospital wouldn’t get such a bad rap.

Verified Google review
Sarah Blue

Sarah Blue

If I could give a negative review I would. The staff were all rude and unresponsive to questions and concerns during my stay. They blame everything on “out sourcing” like result timing, cleaning problems, scans and xrays. They said a normal result time on a chest xray is upwards of 10 hours. They gave me a USED blanket covered in someone else’s SNOT, BLOOD, and other weird stains… THEY ACTED LIKE IT WAS NORMAL WHEN I TOLD THEM AND SHOWED THEM PICTURES. This place is beyond disgusting. The cleaner came in my room and picked up trash by hand and barely wiped down used surfaces. DO NOT GO HERE.

Verified Google review
SGD Ortman

SGD Ortman

If you plan on coming to this er expect to sit and wait. This place either needs to expand there bed capacity or build a bigger hospital. This place is ridiculous on wait times you will sit in the lobby for hrs before anything happens. Come on Cleveland clinic get it together it's 2026 not 1800's. Long wait times hours and hours it's terrible!!!

Verified Google review
Sarah

Sarah

I mean, for those of us who have grown up around here know this hospital is sorta like a storage room. No one knows why it’s here and mostly local yokels work here. Sorta like an afterthought. Why this hospital is still here I’ll never know. They don’t really care about you. Nurses on their phones when patients need help. I would go 30 min north to other hospitals. I’ve been here countless times and it’s always minor. Some are good (very rare) some are bad and unfriendly. Question for doctors and nurses. WHY DID YOU GET INTO THIS PROFESSION IF YOU DON’T LIKE PEOPLE?? We are literally your job. People don’t feel good, the last thing they want to hear is judgement. A lot of them act prissy and don’t want to actually do any work. You can tell.

Verified Google review

Reviews from Google Places for UNION HOSPITAL HOME HEALTH AGENCY. These are real experiences shared by families and patients.