HERITAGE HEALTH CARE SERVICES

lima, OHMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 1994

Key Information

Years in Operation

32

Location & Directions

Address

2615 FT AMANDA ROAD

LIMA, OH

Service Area

This agency serves patients in LIMA and surrounding areas in OH.

Patient Satisfaction

3/5
Would Recommend:75%
Rate 9-10:82%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.66% falls with injury

Low rate of falls with injury

Better than average

76% improved in mobility

Based on patient outcomes

Better than average

76% improved in mobility

Based on patient outcomes

Better than average

77% improved in bathing

Based on patient outcomes

Better than average

76% improved in breathing

Based on patient outcomes

Better than average

97% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
75%
Rated 9 or 10 (Excellent)
82%
Team Gave Professional Care
85%
Team Communicated Well
81%
Discussed Medicines & Safety
78%
Completed Surveys
214
26% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care97.2%
Flu Vaccination Rate49.8%
Improvement in Walking/Mobility76.2%
Improvement in Bathing76.6%
Improvement in Managing Medications66.9%
Improvement in Getting In/Out of Bed74.8%
Improvement in Breathing75.7%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.7%

Lower is better

Discharge Function Score39.3%
Health Info Transfer to Provider62.5%
Health Info Transfer to Patient92.5%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.9
7 reviews
Megan Miller

Megan Miller

The situation: relative who needed post op outpatient physical therapy The good: the staff we interacted with were kind and knowledgeable. The bad: communication from HH to us was abysmal as well as communication between staff members. They would say they were coming and never show up or would come very late. We had to make A LOT of calls asking what was happening. My relative did not get all of the sessions she was approved for because of their poor planning and communication. Unfortunately, we would not recommend this company.

Verified Google review
Debbie Wolfe

Debbie Wolfe

Okay, I didn't want to go to rehab, but it was an awesome experience. Everyone was kind and extremely helpful. I would recommend Heritage to anyone who asked.

Verified Google review
Charles Eichar

Charles Eichar

All Therapist and Nurses have been Great with Mom (Marie Eichar) I could not have ask for better people to come to her home to help her and check on her over the past 2 yrs. With strokes, UTI and lately Afib. You all have been a God send. Thank you from myself and my sisters (Cheryl & Sheila)

Verified Google review
tausha young

tausha young

If you’re looking for a home health agency to care for your loved ones, look no more! This company is amazing. The nurses and staff are all so kind and able to help with any need. I highly recommend!

Verified Google review
Kaci Taylor

Kaci Taylor

We have had several people come in and help my mom after her stroke but I think his name is Lunz he does his job to the fullest. He is very caring, helpful and pushes my mom to get better.. Thank you for caring and doing your job to the fullest..

Verified Google review

Reviews from Google Places for HERITAGE HEALTH CARE SERVICES. These are real experiences shared by families and patients.