SPECIAL TOUCH HOME CARE LLC

manchester, OHMedicare Certified
+ Share

Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2015

Key Information

Years in Operation

11

Location & Directions

Address

207 PIKE STREET

MANCHESTER, OH

Service Area

This agency serves patients in MANCHESTER and surrounding areas in OH.

Patient Satisfaction

2/5
Would Recommend:69%
Rate 9-10:76%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1% falls with injury

Low rate of falls with injury

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

79% improved in mobility

Based on patient outcomes

Better than average

82% improved in bathing

Based on patient outcomes

Better than average

83% improved managing meds

Based on patient outcomes

Better than average

87% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
69%
Rated 9 or 10 (Excellent)
76%
Team Gave Professional Care
84%
Team Communicated Well
77%
Discussed Medicines & Safety
74%
Completed Surveys
234
20% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care92.2%
Flu Vaccination Rate72.5%
Improvement in Walking/Mobility78.8%
Improvement in Bathing81.7%
Improvement in Managing Medications82.6%
Improvement in Getting In/Out of Bed80.9%
Improvement in Breathing86.8%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury1.0%

Lower is better

Discharge Function Score70.5%
Health Info Transfer to Provider48.4%
Health Info Transfer to Patient99.2%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

5
8 reviews
Jean Hale Heflin

Jean Hale Heflin

We love this group for my 93 year old mom n law.We have the nurses and physical therapist coming here.

Verified Google review
Matthew Wagmeister

Matthew Wagmeister

I’d like to very sincerely thank Special Touch Home Care for the unsurpassed assistance they provided me these last few months. I had a difficult to heal pressure wound. Working alongside with my wound care doctor the sore healed! I needed a picc line for IV antibiotics and a wound VAC. It was a long journey. I’d like to specifically thank Nurse Maggie for her skill, professionalism and compassion. - Matthew

Verified Google review
Sherri Neu

Sherri Neu

We brought Special Touch Homecare into care for my mother in law. The comfort they brought to our family with their knowledge, suggestions, and overall care and compassion was amazing. From the first phone call and meeting we knew we made the best decision in choosing Special Touch Homecare. Thank you for so much!

Verified Google review
Beth Kress

Beth Kress

Spoke to Stephanie the DON today when I visited. She was very receptive to the Hospice of Hope information I was providing to her. Excellent visit.

Verified Google review
Lisa Jones

Lisa Jones

Special Touch aides and staff go out of their way to support their clients and provide the best at home care for loved ones that can help them stay independent. We did not want our elderly family member to live in a nursing home. Special Touch assisted us in making that happen and giving our family peace of mind that our loved one was taken care of. They know their clients right down to favorite meals and recently their experienced aides recognized a potential health issue that likely saved our loved ones life had they not been there. I can’t recommend them highly enough.

Verified Google review

Reviews from Google Places for SPECIAL TOUCH HOME CARE LLC. These are real experiences shared by families and patients.