KNOX COMMUNITY HOSPITAL DEPARTMENT OF HOME HEALTH

mount vernon, OHMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 1966

Key Information

Years in Operation

60

Location & Directions

Address

307 VERNEDALE DRIVE, SUITE A

MOUNT VERNON, OH

Service Area

This agency serves patients in MOUNT VERNON and surrounding areas in OH.

Patient Satisfaction

4/5
Would Recommend:82%
Rate 9-10:91%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.72% falls with injury

Low rate of falls with injury

Better than average

82% improved in mobility

Based on patient outcomes

Better than average

82% improved in mobility

Based on patient outcomes

Better than average

85% improved in bathing

Based on patient outcomes

Better than average

79% improved managing meds

Based on patient outcomes

Better than average

80% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
82%
Rated 9 or 10 (Excellent)
91%
Team Gave Professional Care
91%
Team Communicated Well
87%
Discussed Medicines & Safety
85%
Completed Surveys
155
29% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.6%
Flu Vaccination Rate54.5%
Improvement in Walking/Mobility82.0%
Improvement in Bathing84.9%
Improvement in Managing Medications78.6%
Improvement in Getting In/Out of Bed87.0%
Improvement in Breathing80.0%
Pressure Ulcer Rate0.4%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score74.3%
Health Info Transfer to Provider96.0%
Health Info Transfer to Patient96.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.8
757 reviews
Lisa

Lisa

The fitness practitioners at Connections are trained to guide and support each member’s wellness journey. They do so with expertise, knowledge and caring. Community members who are right there every step of your way, if needed, or on the periphery - whatever the preference. Exercise and Aquatic fitness classes for every level and age and ability, with opportunities to level up. In-depth Fitness assessments to gauge progress. A warm, salt water pool. Workout machines, treadmills ~ it’s all here, at a very reasonable monthly fee. Come and try Connections on for size and avail yourself of this amazing facility & Staff.

Verified Google review
Beverly Rine

Beverly Rine

KCH did not learn from the many hospital failures across the country. Instead they bought buildings, renovated them, moved offices, built new buildings and offered ridiculous sign on bonuses to new nurses and doctors, and now they are trying to stay viable. They have labeled their situation as “partnering” while keeping the KCH as the disguise. They didn’t bother to give their staff the raises they deserved, instead opted to cut retirement benefits, cheaper healthcare coverage for their employees and cut down paid time off benefits, so they could continue to mismanage our local hospital. Now they have sold Urgent Care under this umbrella of partnering. It’s past time for Bruce White and his administration to go. Most likely too late to save our community hospital.

Verified Google review
Jodi Davis

Jodi Davis

In regard to the care I have received it is excellent. Inpatient and outpatient. Everyone has been kind and attentive. My doctors are excellent and the best I have ever had. Caring and considerate and attentive to my input. They are fantastic. When in the hospital I can say the same of that care. My sole complaint comes from the patient portal. It is not user friendly. The personal information is inaccurate. I tried to fix some of it, but it would not let me. I like it use it to keep tract of appointments, my care, and test results. All I can see is information that has been imported from before I moved to Mount Vernon. I like to be active in my care The portal is of no use to me at this time.

Verified Google review
Rev. Charles Wilson

Rev. Charles Wilson

In KCH ER at the moment, been here 2 days most of the staff are good at there jobs. Haven't been offered a meal yet, and one supposed doctor got all upset because I wanted to go out and have a smoke. Now I know you're not supposed to smoke at KCH .SO she seems to be keeping the pain meds from me on her shift.they don't answer call lights they just turn them off from the nurses station.

Verified Google review
sarg

sarg

If at all possible go to OSU. We waited over 3 1/2 hours in the hallway! And still didn’t actually see a Doctor. Just nurses. I took my son there. They ran tests on him, asked him personal questions all in the damn hallway. No privacy what so ever. Then they told us they didn’t know. They couldn’t give us a diagnosis. We actually could have driven the hour to OSU because he wasn’t seen any sooner and would have more than likely got a diagnosis. Which isn’t surprising last year I went there twice and their urgent care and was repeatedly told they didn’t know. Again I NEVER saw a doctor. I ended up in the hospital with complications from a rare disease the nurses had never seen before. Maybe a doctor might have. It became very very serious. Had I been properly treated it might not have gone so far. I was in the hospital for 3 days and it was my worst experience ever in a hospital. The blankets and sheets are paper thin, you freeze at night, not that it matters they are waking you up every hour. My main nurse was not very nice and made it even more miserable for me. Today most of them were nice except one we dealt with was rude and dismissive of my concerns. She didn’t want to seem to hear them. I’m his mother I damn sure have valid concerns and they shouldn’t be ignored. The thing of it is that there is no other hospital around here. So if you have to go there pray. All that money they spent on a remodel and people are sitting in the damn hallway. It sure didn’t make it any better. Worse actually. They think it makes it ok for people to be in the hallway taking test and answering personal questions. Why do they even worry about HIPPA when the let everyone in the hallway and near by rooms hear everything?

Verified Google review

Reviews from Google Places for KNOX COMMUNITY HOSPITAL DEPARTMENT OF HOME HEALTH. These are real experiences shared by families and patients.