HAVEN HOME HEALTH & HOSPICE

norman, OKMedicare Certified
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Verified Information

Medicare Certified agency provider

PROPRIETARY ownership

Certified since 2019

Key Information

Years in Operation

7

Location & Directions

Address

4211 28TH AVE NW STE 111

NORMAN, OK

Service Area

This agency serves patients in NORMAN and surrounding areas in OK.

Patient Satisfaction

4/5
Would Recommend:80%
Rate 9-10:86%

Based on patient surveys

Quality Highlights

Based on CMS quality data

0.68% falls with injury

Low rate of falls with injury

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

86% improved in mobility

Based on patient outcomes

Better than average

88% improved in bathing

Based on patient outcomes

Better than average

82% improved managing meds

Based on patient outcomes

Better than average

86% improved in breathing

Based on patient outcomes

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
80%
Rated 9 or 10 (Excellent)
86%
Team Gave Professional Care
90%
Team Communicated Well
87%
Discussed Medicines & Safety
83%
Completed Surveys
171
27% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care99.5%
Flu Vaccination Rate75.6%
Improvement in Walking/Mobility85.5%
Improvement in Bathing87.9%
Improvement in Managing Medications82.1%
Improvement in Getting In/Out of Bed83.3%
Improvement in Breathing85.7%
Pressure Ulcer Rate0.5%

Lower is better

Falls with Major Injury0.7%

Lower is better

Discharge Function Score86.9%
Health Info Transfer to Provider97.1%
Health Info Transfer to Patient99.8%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

4.1
61 reviews
Patty Robison

Patty Robison

I’ve had problems with getting home helpers that will show up. When they don’t, they tell me that they are short staffed and they have no backup. So I sit in dirty clothes, hair not washed, sheets not changed and a dirty kitchen. I wish I could do all this for myself but I can’t. Think twice before hiring this company. Mr.John Ray speaks so highly of his company but he’s not hearing from patients that aren’t treated with the care they deserve. So I hope he reads this review!

Verified Google review
Amanda Thompson

Amanda Thompson

If I could give a NEGATIVE review I most certainly would. They lie and document they have came and checked on a patient when they have not!!! My family member has Congestive heart failure which causes swelling her feet are so swollen fluid is leaking out of them for a week now and they have been called NUMEROUS times and never showed up. The office of aging came today and called an ambulance because she has been NEGLECTED by Haven Hospice. Bullshit company with Bullshit people running it. A lawsuit is going to be filed

Verified Google review
Kandie

Kandie

This company is the best. I had another company with my first surgery. The therapist had my family get me up, watched me walk, and discharged me after the second visit. Haven has gone above and beyond what is needed. I work out twice weekly with PT, and also with OT. They work with me, doing it! exercises on my knee, and arms. We actually work out. I see a nurse every week also. I highly recommend them.

Verified Google review
Jayne

Jayne

I've been with Haven for about 2 years. In that time I've had a few fill in aides and they were nice. However my full time aide April is AWESOME, FABULOUS and hands down the best aide I've ever had. She took the time to learn how I like things done. She makes sure my needs are taken care of. I've seen her check to make sure I remembered to take my meds. When I'm doing personal things. She's let's me do for myself, but right there if I need help. That gives me as much independence as possible and for that I'm very grateful.

Verified Google review
brad maggard

brad maggard

My grandmother Camille had found out she had cancer. We decided to use Haven Home Health for her final days. Everyone involved expressed their professionalism by being committed, on time and interested with her well being. She was well taken care of. Haven has taken health care to the upper echelon of the industry. The scheduling, operations, information, procedures, and execution were next to none. To put it simple they expressed great concern for care and treatment. Often times the nurses would go to great lengths to comfort and support her physicality, mentality and spirituality. I've never seen a company so advanced in the health care industry. Lastly, I do recall that the volunteers were present through the entire progression. These are kind, soft hearted people that are few and purposeful. They attached to her and gave her a feeling of comfort that was very impact full. In all, this was the most efficient company I had ever seen. They legitimately care about their patients through compassion and knowledge which is astounding. Great Job to all that was involved. We were honored to have met you all. Keep doing great and magnificent health care.

Verified Google review

Reviews from Google Places for HAVEN HOME HEALTH & HOSPICE. These are real experiences shared by families and patients.