FIRST CALL HOME HEALTH AGENCY, LLC
Verified Information
Medicare Certified agency provider
NON-PROFIT ownership
Certified since 2003
Key Information
Location & Directions
Service Area
This agency serves patients in SALEM and surrounding areas in OR.
Patient Satisfaction
Based on patient surveys
Quality Highlights
Based on CMS quality data
1.76% falls with injury
Low rate of falls with injury
75% improved in mobility
Based on patient outcomes
75% improved in mobility
Based on patient outcomes
81% improved in bathing
Based on patient outcomes
78% improved in breathing
Based on patient outcomes
98% timely care start
Care started promptly after referral
Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.
Patient Survey Results
Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.
Services Offered
This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.
Skilled Nursing Care
Home Health Aide Services
Physical Therapy
Speech-Language Pathology
Occupational Therapy
Medical Social Services
Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.
Quality of Patient Care
Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.
Lower is better
Lower is better
Google Reviews
Deedee Berg
I had this company for my husband after his stroke. I was happy with a few people within the company but the company as a whole I have not been real happy with. PT spent half their time looking up stuff on their phone trying to find devices to better assist when that time would be better spent actually working with the patient. The excuse given for that is they don't get paid to do that any other time. This is not an acceptable answer to me. Also PT did not come out as often as OT, even when requested. They would get him used to a specific person then send someone someone else out. This creates havoc in the mind of the patient. Overall the company did not show true care for what was right for the patient. I am not completely pleased with the company as a whole. A few of the OT workers were great. Audie and Kara are great to deal with. Kathryn with speech therapy is good too, but would have liked to see more of her as well.
Jillian Buchanan
I would like more information about this company and what kind of business and why do you stay open 24hrs 7 days a week?
Cedric Nash
This company is so good to me. I can't break one them enough. They really exceeded my expectations. I recommend this company to anyone who needs one care. Who needs anything? Please call them they are amazing. OhThis company is so good to me. I can't break one them enough. They really exceeded my expectations. I recommend this company to anyone who l who needs wound care or any other thing you may need.They are great.
Melissia Droppa
I love this company so much. Megan, Kelsey, Shyla and Colleen all do a wonderful job of standing up for their patients. This company goes above and beyond to take care of their patients I know this as I'm a patient of theirs. GREAT JOB!!
Mendy Loveall
They promised me to be there on a regular basis and said no problem we will have everything ready for her and scheduled when she gets out of the hospital and they just dropped her as a client saying she needs to much work so be on guard if you use them. I waited two weeks to get someone in part of it was her primary care office not signing orders and the other was salem health hospital not signing orders. But I kept getting told from first call their would be an RN out Tuesday the first week then it was Thursday the 2nd week and I called on call nurse to see if we could get a nurse out sooner and she said we would try to be out Tuesday. They don't even call me to tell me they can't do anything til Thursday. The pt was supposed to be out before the 2nd week and Ot was supposed to be on schedule and never was. I would never trust them again. Don't trust them with your loved ones they will drop them and you will have to do everything on your own like I did. The only person that came out was the speech therapist.
Reviews from Google Places for FIRST CALL HOME HEALTH AGENCY, LLC. These are real experiences shared by families and patients.
Contact Tips
Best Time to Call
Contact during business hours for non-urgent inquiries
What to Ask
- • Admission process and requirements
- • Insurance coverage and costs
- • Available services and care locations
- • Staff qualifications and experience
Medicare Certified
This agency is Medicare certified. Most services are covered 100% by Medicare Part A.
In an Emergency
For medical emergencies, call 911 first. Then contact the agency for coordination of care.
Key Information
Official Medicare Data
All star ratings and quality measures are sourced from the Centers for Medicare & Medicaid Services (CMS).
View on Medicare.gov