FIRST CALL HOME HEALTH AGENCY, LLC

salem, ORMedicare Certified
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Verified Information

Medicare Certified agency provider

NON-PROFIT ownership

Certified since 2003

Key Information

Years in Operation

23

Location & Directions

Address

2608 CASCADIA INDUSTRIAL STREET SE

SALEM, OR

Service Area

This agency serves patients in SALEM and surrounding areas in OR.

Patient Satisfaction

4/5
Would Recommend:81%
Rate 9-10:83%

Based on patient surveys

Quality Highlights

Based on CMS quality data

1.76% falls with injury

Low rate of falls with injury

Better than average

75% improved in mobility

Based on patient outcomes

Better than average

75% improved in mobility

Based on patient outcomes

Better than average

81% improved in bathing

Based on patient outcomes

Better than average

78% improved in breathing

Based on patient outcomes

Better than average

98% timely care start

Care started promptly after referral

Better than average

Quality data from the Centers for Medicare & Medicaid Services (CMS). Performance compared to national averages.

Patient Survey Results

Based on the HHCAHPS (Home Health Consumer Assessment) survey - patients share their experience with this agency.

Would Definitely Recommend
81%
Rated 9 or 10 (Excellent)
83%
Team Gave Professional Care
89%
Team Communicated Well
86%
Discussed Medicines & Safety
78%
Completed Surveys
320
22% response rate
About this survey: The HHCAHPS survey asks home health patients about their experience. Data comes from CMS and reflects patient experiences over the past year.

Services Offered

This home-health-agency offers a comprehensive range of care and support services to meet patients and families' needs.

Skilled Nursing Care

Home Health Aide Services

Physical Therapy

Speech-Language Pathology

Occupational Therapy

Medical Social Services

Note: For specific details about service availability, hours of operation, and how services are tailored to individual patient needs, please contact the home-health-agency directly.

Quality of Patient Care

Official quality performance data from CMS. Higher percentages indicate better performance unless noted otherwise.

Timely Initiation of Care98.1%
Flu Vaccination Rate63.8%
Improvement in Walking/Mobility75.0%
Improvement in Bathing81.2%
Improvement in Managing Medications73.5%
Improvement in Getting In/Out of Bed82.3%
Improvement in Breathing78.4%
Pressure Ulcer Rate0.3%

Lower is better

Falls with Major Injury1.8%

Lower is better

Discharge Function Score62.6%
Health Info Transfer to Provider73.3%
Health Info Transfer to Patient86.6%
Note: Quality measures are based on actual patient care data reported to CMS and reflect the agency's performance over the past reporting period.

Google Reviews

3.4
32 reviews
Deedee Berg

Deedee Berg

I had this company for my husband after his stroke. I was happy with a few people within the company but the company as a whole I have not been real happy with. PT spent half their time looking up stuff on their phone trying to find devices to better assist when that time would be better spent actually working with the patient. The excuse given for that is they don't get paid to do that any other time. This is not an acceptable answer to me. Also PT did not come out as often as OT, even when requested. They would get him used to a specific person then send someone someone else out. This creates havoc in the mind of the patient. Overall the company did not show true care for what was right for the patient. I am not completely pleased with the company as a whole. A few of the OT workers were great. Audie and Kara are great to deal with. Kathryn with speech therapy is good too, but would have liked to see more of her as well.

Verified Google review
Jillian Buchanan

Jillian Buchanan

I would like more information about this company and what kind of business and why do you stay open 24hrs 7 days a week?

Verified Google review
Cedric Nash

Cedric Nash

This company is so good to me. I can't break one them enough. They really exceeded my expectations. I recommend this company to anyone who needs one care. Who needs anything? Please call them they are amazing. OhThis company is so good to me. I can't break one them enough. They really exceeded my expectations. I recommend this company to anyone who l who needs wound care or any other thing you may need.They are great.

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Melissia Droppa

Melissia Droppa

I love this company so much. Megan, Kelsey, Shyla and Colleen all do a wonderful job of standing up for their patients. This company goes above and beyond to take care of their patients I know this as I'm a patient of theirs. GREAT JOB!!

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Mendy Loveall

Mendy Loveall

They promised me to be there on a regular basis and said no problem we will have everything ready for her and scheduled when she gets out of the hospital and they just dropped her as a client saying she needs to much work so be on guard if you use them. I waited two weeks to get someone in part of it was her primary care office not signing orders and the other was salem health hospital not signing orders. But I kept getting told from first call their would be an RN out Tuesday the first week then it was Thursday the 2nd week and I called on call nurse to see if we could get a nurse out sooner and she said we would try to be out Tuesday. They don't even call me to tell me they can't do anything til Thursday. The pt was supposed to be out before the 2nd week and Ot was supposed to be on schedule and never was. I would never trust them again. Don't trust them with your loved ones they will drop them and you will have to do everything on your own like I did. The only person that came out was the speech therapist.

Verified Google review

Reviews from Google Places for FIRST CALL HOME HEALTH AGENCY, LLC. These are real experiences shared by families and patients.